POOR CUSTOMER SERVICE!!

Two issues with Qantas customer service for 2 flights. I was supposed to fly 6/12/24 from LAX to Brisbane, Australia (Flight 16). I had to leave the next day and bought a $9700 biz class ticket (Flight 16). My original flight was $10,000 (round trip) in biz class and my travel advisor (who booked the flights and are part of the Virtuoso Travel Consortium - i.e. luxury travel agency) has been trying to get a response on a refund or credit from Qantas customer (NO) service for 1 1 /2 months and they are non responsive. Additonally, Qantas DOWNGRADED me from a biz class purchased seat on 6/26 Flight 1875 from Darwin to Brisbane. Airport staff was surly and Qantas is once again not responding to my travel agent about a refund. Unacceptable. Flying experience ok, but customer (NO) service is horrible. Beware...

The more time that passes, the worse Qantas gets.
Expensive flights, SLOW service at check in, iPads that don’t work, wifi that is too slow to stream and a small sausage roll in a box as a “meal”.
Paying this much for something that feels like a budget airline is ridiculous.
I miss my old memories of Qantas.
Served snack and proper meals, screens integrated, headphones supplied, clean. Now you feel like you’re flying any old budget airline but with $$$$ added for no reason.
Oh and changing flight time fees are daylight robbery. Other equivalent companies around the world do reasonable changes without charging or just charging less.

I will not bother flying with them again over budget airlines. Save your money

We had used our points to fly business class from Hobart to Alice Springs and this was first sector. It left at 605am and we had a yummy breakfast with 2 choices. I opted for the eggs and bacon which were great. Pleasant staff and arrived slightly early.

I'm writing to share a distressing experience my family and I had with Qantas Airlines, specifically with Ms. Meenakshi Singh and Mr. Karl at the check-in counter. Despite paying for excess baggage, we were forced to stand for three hours and were not allowed to board our 6 am flight until the last five minutes due to a system error that failed to confirm our payment, despite our phone records showing the payment had been made to Qantas.

We were subjected to mental harassment and torture, and to make matters worse, one of our bags was removed from check-in and we were told to leave it behind, with the threat that Qantas would dispose of it if it wasn't collected by 10 am. The staff, particularly Ms. Meenakshi Singh, showed no empathy or understanding.

Thanks to the helpful staff at JW Marriott Auckland, our bag was eventually retrieved. However, I had to pay an additional $700 NZD to have it shipped to India via cargo. Qantas Airlines has been unresponsive to my emails and has ignored my requests to transfer the bag from Auckland to India.

This experience has been the most horrible I've had in my 28-country travels.

Worst flight of the trip and I travelled on Finnair, Lufthansa, ANA and Croatia airlines. Qantas had the least baggage allowance than any other airline I used, even though I am a member with Qantas. Only 10kg more than economy class ticket but with a price tag 3 times more than an economy class ticket. Every other airline offered 20-30kg more for business class. Excessive baggage costs, 5 times more than sending through postal service. Service terrible on the plane, staff inconsistent with service, quite abrupt and indifferent. Definitely expected better service in business class.