Worst flight of the trip and I travelled on Finnair, Lufthansa, ANA and Croatia airlines. Qantas had the least baggage allowance than any other airline I used, even though I am a member with Qantas. Only 10kg more than economy class ticket but with a price tag 3 times more than an economy class ticket. Every other airline offered 20-30kg more for business class. Excessive baggage costs, 5 times more than sending through postal service. Service terrible on the plane, staff inconsistent with service, quite abrupt and indifferent. Definitely expected better service in business class.

Qantas has been turned into an ultra-low cost airline for premium prices and a cardboard box of 'food' thrown onto the tray tables, being such a long flight and at night we were given a free miniature bottle of red 'wine' - tasted more similar to a petroleum product than red wine though. Internet onboard was ok but televisions were of low quality, resolution was below that of SD quality and whilst initially it appears to contain plenty of content, most movies and shows are only available via their streaming service to your phone rather than the seat back television which seems very odd. Crew were 'elderly' and really quite unpleasant to the economy passengers, I guess their seniority gets them a couple of nights in the sun mid winter.

Check-in at Qantas business counter was quick and efficient and then via security and immigration and up to the Manaia Lounge airside. Qantas does not have its own lounge at Christchurch International Airport The Manaia lounge was comparable to a Qantas Club Lounge in Australia

Boarding at the gate was relatively on time and the new boarding procedures in place with passengers with mobility issues and young families boarding first along with Business Class and those with Gold or higher status and equivalent One World status. The plane was then boarded in zones from the rear of economy to the front.

This does not appear to be working well when boarding aircraft through the front aircraft door only with passengers queued halfway back up the aero bridge.

The aircraft cabin has 12 business class in 2 x 2 configuration at the front and remaining rows all economy in 3 x 3 configuration.

The seat back in economy have the usual entertainment screen with movies, tv shows, music podcasts and flight map. Sufficient legroom for passengers of average height but for those that need extra legroom an additional payment for an exit row seat might be worth purchasing.

The seats are comfortable enough for the roughly 3hr 30 min flight back to Brisbane.

Meal service offering two choices commenced shortly after leveling out at cruising altitude. I chose the chicken pasta with carrots and beans with a choice of beverages either alcohol , soft drinks or water. Tea and coffee service followed the meal service and Kit Kat also offered.

Overall a good flight on full service airline with staff happy to provide service and additional drinks when requested. The flight arrived on time into Brisbane.

Qantas is currently awaiting delivery of new Airbus aircraft over the coming years that will eventually see all the Boeing 737 aircraft replaced, that are currently used domestically and for short haul pacific flights.

From the price perspective, Qantas pretending that they are 5 stars airline but actually their service is worst than low cost airline. Too much and long delay..Their delay gave us big trouble, very Unprofessional company ,

My flight on 12 July 2024 was booked for QF84, departing SIN at 22:00 and arriving SYD at 07:55 .

Prior to my arrival at the airport, I had also checked in online via Qantas website on 11 July 2024 upon receiving the check-in email.

On 12 July 2024,
16:57 - I noticed an email sent to me informing of a flight change to Melbourne. However I did not dwell on this email as I was fully aware and double checked that I had indeed booked for a direct flight to Sydney and there had been no changes to QF84 bound for Sydney.

18:40 - I was at Changi Airport and getting ready to check in my baggage with the ground crew when they then informed me in detail that my flight had now been changed to QF38; a stopover flight SIN > MEL > SYD instead. There was no other alternative other than to accept the change or cancel entirely and raise a request for refund which also may not be approved.

While QF84, my initial booked flight was due to depart at 22:00, QF38 was only due to depart at 01:40 . This unrequested change resulted in my first delay of 3 hours and 40 mins on a flight to somewhere not of my choice or destination. Unfortunately, when I inquired with Qantas ground crew team, there was no form of assistance rendered and only explanation given was "This is how Qantas work" and simply told me to ask for refund if I want.

Finally after landing in Melbourne at 11:00, I had to quickly make my way from International airport to Domestic airport for the next connecting flight to Sydney QF444 departing at 13:00 . By 12:20, I was at the gate and ready to catch the connecting flight when Qantas sent a text message to all passengers at the gate of QF444 informing of a delay to 14:45 . I approached the gate ground crew and asked if there was indeed another delay and showed them the text as there had not been any information or announcements. It was only after seeing a passenger's text message did the crew get to know of the delay - quite ridiculous really. Reason being delayed ? Crew not arrived yet and it's not due to weather.

Eventually after many detours and delays, I managed to land in Sydney airport at 15:20 .

In summary, instead of a direct flight from SIN to SYD and reaching SYD at 07:55, I only managed to reach SYD at 15:20 . This was a total delay of 7 hours and 15 mins .

Emailed Qantas, not even bother to respond. Will not ever book QANTAS AGAIN.

FIRST AND LAST TIME !