It was a 16 year-old A330, with a pretty small (by modern standards) seat pitch (perhaps inherited from Jetstar where the plane served for six years until 2015) and iPad-based entertainment system.

The first shock was the authoritarian and bossy attitude of the cabin crew, which was in a stark contrast with the calm and polite behaviour of the flight attendants from the Asian airlines that we flew with on the same day. I am not sure we needed it after a lengthy wait in the boarding zone (as the flight was delayed) where we had to seat on the floor due to the lack of space.

It was a night flight. Somehow the temperature in the cabin was kept at an unacceptably low level. People put on their jackets (particularly lucky ones had hoods on them that were very handy), some covered with a couple of blankets. It was all the more bad since we were coming from a tropical country, it was quite hot in Singapore. The cabin crew was apparently oblivious of the very uncomfortable for the passengers environment and did nothing. And we noticed that they had rest under much thicker blankets that the economy passengers had access to.

I missed the first meal, trying to get some sleep, but had a hot breakfast as it was so cold. It was a pretty substandard meal: scrambled egg with some upsetting bacon and beans, like it was from a can. Started regretting that I ate it an hour later. The coffee was luke-warm — cannot recall ever having such a cold hot drink on an airplane. The orange juice hardly deserved to be called that way.

I have been a loyal Qantas customer for thirty years. I truly regret to see what happened to it.

Worst possible experience with our flight from shanghai to melbourne
On boarding gate I and my Husband arrived 20 m before boarding the staff just ignored us and closed the gate. The flight took off 35m later.but they didn't board us we are 100%sure it was quantas flight attendant and not the chinies staff on the gate. Our cost for that fligh was 3790 and the new thicks we bought in airport 4000 who take responsibility of that

I flew home from Melbourne on the 717 service and sat in an exit seat. The snack was a pizza and a wine. I watched a movie on my device with their system. The flight was fine and landed slightly early. Bags came off fast but strangely on the wrong carousel with no announcements. I have Gold for enjoyed the lounge in Melbourne and could take an extra bag. Priority boarding is also good.

I witnessed a flight attendant physically grab a teenager by his backpack that he was wearing and demand that he prove he had deleted footage from his camera. Who the hell does she think she is? Disgusting behaviour that likely constitutes assault.

The worst airline in the world right now, old planes, average service,frequent flyer programme that offers no real rewards, but the support services are where this airline has really dropped the ball.Call centres have been offshored all over the world they have no idea what there doing and drop out regularly it’s like faulty towers with a different answer depending on who you talk too.Fly someone else you’ll get a pleasant surprise customer service does exist just not here!