Dreadful! Especially after having experienced Emirates for other international flights. The food was inedible, a frozen dinner of penne pasta with Tom sauce and a stale bread roll ! Nothing else ! The flight attendants were rude, abrupt an arrogant. The plane was old and dirty . The in-flight entertainment was outdated movie and cheap headsets. It took an hour toget baggage after landing ! The price for flight was a lot when you get NOTHING on board. Dreadful!

I had no space to put my backpack as all the overhead luggage compartments were full as by the time I was able to stand up without getting pushed down by violent passengers, there was no space left. Extremely disappointed as the cabin crew was also of no help in this situation.

The staff is extremely rude, making faces and showing no willingness to help. One woman yelled at me for no reason, as if I was a school child and she was the principal (I believe this was due to my skin color). I couldn't understand her rapid yelling and Australian accent, so I asked her to repeat herself. Instead of repeating, she became even ruder. When I asked for a pen (as I was sitting in a middle seat and could not reach my bags easily, I needed a pen to fill some arrival forms) one lady said 'I don't have a pen and I have other errands to run' (I wanted to tell this is also something you being paid to do, but I was just patient). And they kept announcing that do not be rude to the crew, which is a joke as they are the one who are rude to everyone!The food was terrible. I would never fly this airline again ever! Period!!!!

Cancelled flight.
Terrible communication for alternatives.
Old plane with broken down entertainment system from Singapore to Perth. Poor qantas club options.
Never again.

Terrible service by Qantas, now referred to as Qantass. All the aeroplanes are breaking down. On our way out from Auckland after flying about an hour and a half the pilot said we had to turn around for “mechanical” issues. And during that whole flight two of the screens weren’t working (we are a family of 4). The plane had to fly in the air above Auckland airport burning fuel because there was no mechanism to dump the fuel which even the pilot seemed surprised about.
After sitting around at Auckland airport for an age we get back on a flight only to arrive at Brisbane to find our “new” connecting flight also from Qantass is down for mechanical failures. Crew there seemed baffled and were handing out the wrong letters for insurance purposes (they’d muddled them up). Massive, unnecessary queues.
We ended up staying in Brisbane for the evening. From there we flew Singapore airlines and Japan airlines and they were bliss. But wait… there’s more.
Our flight out home from Japan flying Qantass was also cancelled. No Qantass manager on site.
Seriously do any Quantass planes work????
Completely unreliable service has gone so far downhill I don’t think it’s possible to bring itself back up. Incredibly poor.