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“Undemocratic”
Review of Qantas


Reviewed 3 weeks ago

When debording, you cannot pass the threshold from economy to first class even if aisle is empty, or you will be scolded and tagged as impatient. I didn't know this. I receded back to economy. One would think this was undemocratic.

Date of travel: June 2024
Thank althea777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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20 - 24 of 21,242 reviews

Reviewed 3 weeks ago

Qantas is just the worst.
You are paying more than every other airline in Australia for worse service, rude employees, and unreliable travel. Don't waste your time and money using this airline.

Date of travel: June 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Belinda L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Qantas ticket booked for the entire flight but Qantas booked the sector from CDG to LHR on British Air and BA cancelled the flight. We made our own way to LHR. Qantas service from there to CHC was excellent. Really impressed. BUT Qantas owed us a refund for the cancelled sector. Now we ran into total uselessness and incompetence from the customer service centre based, not in Ausralia, but The Philippines. Non-stop aggravation and failure. Months of persistence finally paid off but it shouldn't have to be so difficult and frustrating. A really enjoyable flight experience completely ruined by a customer service centre for which providing service is beyond the remit of their employees.

Date of travel: June 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank John R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I used frequent flyer points to book this flight.

Flight left and arrived on time.

A light snack and soft drink were provided.

Plane seemed to be one of the newer ones.

Date of travel: June 2024
Thank tommomelbourne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Glen was absolutely a gentleman. He made the flight and my day to a week of business going above and beyond with customer service. Thanks Team

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 42zack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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