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“Dumbest airline in the world”
Review of Qantas


Reviewed 19 February 2024

One of the dumbest people working with qantas , very poor communication and very terrible poor service
Never be on time
Always late

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Quest27691437584
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (21,174)
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129 - 133 of 21,174 reviews

Reviewed 19 February 2024

Worst airline ever. 2h late to go, 7h to come back. Don't respect the priority luggage. Can't believe such an honourable airline as Emirates agreed to partner with this terrible airline!

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Lucas L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2024

We were meant to leave at 7pm 17.2.24 .
Started getting texts whilst on train to airport- firstly delays and then CANCELLED!!!!!!! There was NO FLIGHT HOME THAT EVENING UNTIL 24 HOURS LATER. Couldn't
contact anyone as Japanese personal answered the phone and they close at 5pm!!!!
Qantas did not help to source another way home, didn't contact us by phone- left us hanging out to dry.
We had to source our own alternative way on jetstar (even though they are part of same company we were price gauged for our return trip)- no sympathy , no help, no nothing.. All very difficult as we needed to travel several more hours to a different air port. Care factor ;zero.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank sharyn m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2024

On a recent business trip to the USA from Perth I found Qantas service very poor. The flight to Sydney was delayed 3hrs, so went straight to sleep without food or a drink on the plane. Sydney to Los Angeles started well with happy, friendly service and a glass of champagne and meal orders taken but then took 2 hours after take off to get a drink, 3 hrs before I got my starter, 4hrs to main and they “forgot” to serve desert at all. I self served my own wine as my call button went unanswered for an hour - not what you expect for the cost of business class. There were plenty of staff but they appeared very unstructured and not focused on looking after their customers, I and other passengers felt like we were an inconvenience to staff.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Andrew M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2024

In terms of service quality, Business Class in Sydney surpasses this lounge. While the food is flavorful, the portions are smaller than usual in Australia. However, the positives stop there. When comparing the wine selection and other amenities to lounges worldwide and other One World Lounges, this lounge falls short. It is recommended to conduct an overall assessment and enhance staff training to improve the overall experience.

Date of travel: February 2024
Thank Foxy1Roxy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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