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“Cancelled flights and poor customer telationd4”
Review of Qantas


Reviewed 12 February 2024

The management of QANTAS have let both customers and staff diwn very badly.
In pursuit of profit they choose to ignore their clients. This is a receipie for financial failure.
We were booked to fly out of San Francisco but QANTAS pushed us anf many others onto a flight out of Los Angeles.
The A380 Airbus can best be described as a bulk sheep carrier.
There is no way that we would ever fly with this airline again and i will make it my mission to tell all my associates to avoid this bean counter airline.

Date of travel: February 2024
    • Seat comfort
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    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Q3643ESpeterk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (21,243)
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214 - 218 of 21,243 reviews

Reviewed 11 February 2024

Worst airline ever!!!
Gone from hero to zero. What has happened to Qantas airlines. Worst experience, worst customer service, worst experience EVER!!!!!!!
DO NOT FLY QANTAS. I have flown almost every airline and Qantas is by far the worst experience ever.

Date of travel: February 2024
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    • Check-in and boarding
1  Thank Kim H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2024

Best airline to fly with. I flew from Brisbane to Sydney, I had a smooth transition, no complaints. Recommend to anyone.

Date of travel: March 2023
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Thank Eden J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2024

Travelling as a family of 3, we wanted to change to an earlier flight. We couldn't use the manage booking feature as we thought it was faulty and spitting out ridiculous numbers. We called the customer service and eventually got through after 20 plus minutes. Upon getting through the staff member confirmed is was indeed going to cost an extra $2000 to move the flight forward 6 hours. When questioning the price she stated we not only had to pay the flight change fee on all 3 tickets but in addition, the same again for the return flight. We argued that we weren't changing the return flight to no avail. We effectively had to pay a flight change fee and fare difference on 6 tickets. Their reasoning was that it was one booking so they had to alter the whole booking. Don't use them... their service has been in steady decline for years.

Date of travel: February 2024
1  Thank Ben P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2024

This flight was delayed due to a storm in Sydney but after that everything went smoothly and we seemed to pick up time. The crew were good although the person announcing needed to speak a little louder as he was hard to hear
The seats were comfy for the 1.5hour flight

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank michelle b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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