I flew economy with Wantas from Melbourne to Brisbane using frequent flyer points.

I requested an exit row window seat with the extra leg room upon check in and was granted seat 13F at no cost.

Flight departed and arrived on time.

I was served a pumpkin feta spinach breakfast muffin with a Coke Zero.

If Qantas were more competitive price wise I would use them more often.

They have worst experience on check in we are travelling with infant but as it's long fly we did book a separate ticket as well but they denied to allow 3 kg infant bag stating as you booked seat we won't allow this one.They don't bother about anything you are travelling for first time or so they just want to make money by asking additional charges to it.

They have worst services as for laptop bag also they want only laptop and laptop charger to be their no mobile phone and charge allowed .

Not recommended to anyone

On 8th Jan I decided to change flight from 16th to the 10th Jan. Rang the reservations service centre. Yes could do. Wanted the same time of 2.55pm which gets to Auckland at 7.30 pm cost $205 extra for flight fare difference. Sucked it up and okayed it. Couldn't get me on that flight, so got me on later flight at 7.30pm - gets into Auck 12.30am. Agreed, the cost came down to $20. An hour on the phone and happy with the service and new flight. Got to select seat in manage my booking and selected row 6 from original row 17, both ailse seats. Thanks Qantas, a happy customer.

1. I booked an earlier flight which cost me $300 more so I could be in Perth at a certain time
2. Qantas was aware of my Food allergies
3. My flight was cancelled through no fault of my own
4. Being a small airport, I really had no option but to get on that flight!
5. When it came to fly from Coffs Harbour you contacted the wrong person, and I was not contacted till I go to the airport
6. Upon arriving at the airport they advised me that my flight was cancelled and a refund may be in order and to contact reservations
7. We contacted reservations /Cancellations/refund head office
8. Asked about my Meal on the way back to Perth they said it would be organised with no issues
9. I had to wait hours!!!!
10. Got to Melbourne and boarded the Flight hours behind schedule
11. When everybody got a meal no gluten-free meal
So here is the Dilemma
I paid $300 more for a flight which was cancelled
Placed on the flight which was $300 cheaper which I could have had
Then to add salt to the wound Qantas with all the time in the world could not even get my meal Correct
and after 4 months they won't answer any emails to solve the issue, tried calling and Wait time well lets say its a wait and hold time .....same thing

The trip started poorly at Bangkok with the check-in staff barely speaking English
Qantas uses the Miracle lounge who’s food is dreadful. The plane was a bit dated however the entertainment system was good, the headphones could have been better. The big let down was the food - the appetiser was a small spring roll which was dry. My main course was beef curry which turned up as a lump of cow on rice. The beef was tender but tasteless. The veg offering was a hard green stick of something. The cheese plate to follow was a few bits of cheese couple of grapes and half of dried apricot. No crackers or butter.
The staff were helpful and almost apologetic for the food they served.