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“Cleaning criticism but otherwise an average flight”
Review of Qantas


Reviewed 15 January 2024

An Airbus A330 with a 2-4-2 seating arrangement. The flight departed on time with a reasonably smooth flight. The service was satisfactory and the crew were helpful. A criticism towards cleanliness as the seat pockets in front of our seats were littered with rubbish including used tissues.

Date of travel: December 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank MalB316
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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195 - 199 of 21,174 reviews

Reviewed 15 January 2024

Dear Qantas team,
I wanted to express my heartfelt gratitude for the exceptional experience on QF2 from Heathrow to Singapore. The staff at Heathrow Terminal 3 were incredibly helpful and professional, exemplifying high-end customer service.
The journey was made even more magical by the attentive service, luxurious amenities, heavenly food, and wine, as well as the comfortable beds provided by the Qantas team. Special thanks to the lovely Cynthia & Philip, and their peers who went above and beyond.
A shoutout to the flight attendant who escorted us during boarding – a thoughtful touch that added to the overall experience. Witnessing the care provided to a family with an unwell child was commendable and made us proud to be Qantas passengers.
Having flown all levels, from economy to various classes, We can confidently say that Qantas consistently delivers exceptional service.

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Gigijacqs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2024

Qantas tried to add additional charges over the phone despite not being in terms and conditions. Lodged this with the ACCC but they have to be the most dormant regulator in the world. They were once a great airline with great great service but now a dodgy airline with inconsistent service and dishonest agents.

Date of travel: December 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Stewart G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2024

We chose Quantas believing it was going to be a good experience.
We were extremely disappointed.
Our flight from NZ was delayed leaving us no time for our connecting flight, everything was a absolute rush and luggage didn't arrive at our destination till the following evening.
Luggage had medical aids in it.
When we boarded our flight home the plane hadn't been cleaned, our flight from Brisbane was again delayed and the plane was so cramped that we struggled to eat our meal comfortably.
We will never fly Quantas again. it was such a traumatic experience for me and impacted hugely on my mental health.
I would not recommend Quantas as a preferred airline.

Date of travel: December 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Getaway27983577111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2024

Flight delayed due to an empty plane rolling up way late leaving ground staff scrambling to clean and resupply. No explantion why, middle of day, perfect weather. Why is this so hard?

Date of travel: January 2024
1  Thank Peter B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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