We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“You have to fight with the agent to pay the advertised price”
Review of Qantas


Reviewed 13 January 2024

Qantas tried to add additional charges over the phone despite not being in terms and conditions. Lodged this with the ACCC but they have to be the most dormant regulator in the world. They were once a great airline with great great service but now a dodgy airline with inconsistent service and dishonest agents.

Date of travel: December 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Stewart G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (21,174)
Traveller rating
Traveller type
Time of year
Language
  • More languages

197 - 201 of 21,174 reviews

Reviewed 13 January 2024

We chose Quantas believing it was going to be a good experience.
We were extremely disappointed.
Our flight from NZ was delayed leaving us no time for our connecting flight, everything was a absolute rush and luggage didn't arrive at our destination till the following evening.
Luggage had medical aids in it.
When we boarded our flight home the plane hadn't been cleaned, our flight from Brisbane was again delayed and the plane was so cramped that we struggled to eat our meal comfortably.
We will never fly Quantas again. it was such a traumatic experience for me and impacted hugely on my mental health.
I would not recommend Quantas as a preferred airline.

Date of travel: December 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Getaway27983577111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2024

Flight delayed due to an empty plane rolling up way late leaving ground staff scrambling to clean and resupply. No explantion why, middle of day, perfect weather. Why is this so hard?

Date of travel: January 2024
1  Thank Peter B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2024

Absolutely double standards, ridiculously expensive and no sympathy with customers. I was forced to pay $692 for a new ticket after being 8min late with no sympathy with my cause for delay. And after paying the money for another flight, the flight face a 60min delay and they just said: thank you for your understanding.

Date of travel: December 2023
    • Customer service
    • Value for money
    • Check-in and boarding
Thank Gustavo S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2024

(1) Flight delayed. Cannot start one of the engines. That got me worried if it is even safe to fly with Qantas.
(2) Cannot direct check-in luggage to destination on return flight back to Australia. Have to collect and re-check in luggage at transit. Incorrect advice by the consultant when re-booking the flight as I specifically asked to confirm that the luggage can be checked in through to destination.
(3) Luggage was transported on different flight back to Melbourne. Waited / wasted over an hour at luggage collection as there was no prior communication.
(4) Food tasted below average.
(5) Unfair treatment by crew. Other passengers can recline their chair but not me.

All of the above happened in one trip and the only reason I decided to fly with Qantas is the airline ratings. Apparently the rating does not reflect the service itself.

Date of travel: December 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Cheng L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Australia. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.