great flight back from Cairns flight got in early to Brisbane and staff at Cairns airport were very helpful when we needed to get help with our boarding pass on our phones and check in was very smooth sailing no delays or long waits

Very good airline and has lots of great social and economic features and benefits, when I first flew with them I wanted to fly with them again.

I was travelling from Adelaide to Accra in Ghana for a friend's wedding, and my very first flight (Qantas domestic) was to Melbourne. This flight was cancelled by Qantas, which meant i missed my connecting flight to Dubai and then Accra.

Qantas rebooked me to Sydney for the following morning, to go to Johannesburg and then to Accra. The Sydney-Johannesburg flight was then delayed due to 'scheduled maintenance' and I missed my connecting flight to Accra. The only way they could get me to Accra relatively quickly was to first fly to Addis Ababa in Ethiopia, and from then to Accra.

Due to Qantas inability to provide the service paid for, I arrived 24 hours late and missed one of the wedding events. I also had to be picked up separately from the airport, causing added stress for the wedding party.

If this mess wasn't enough, owing to having to stay the night in Adelaide after my cancelled flight to Melbourne, I was provided a hotel and meal voucher of $50. The voucher clearly said $50. Regardless the hotel (Rydges) didn't believe the voucher was correct, and after I had ordered my meal ($41) they called Qantas to check the amount. Qantas apparently told them it should be $30, and so when I checked out at 4am the next morning they informed me they would be charging my card. At the airport, Qantas apologised and said that was wrong, and I would have to submit a claim online.

I did so after my flights were completed, only for Qantas to request more information and then tell me that as my booking was made with Emirates, I needed to go to them for reimbursement - even though the cancelled flight was Qantas operated, the hotel and meal voucher provided by Qantas, and Qantas staff provided the info of how to request reimbursement through them.

I replied to this email requesting more information, and lo and behold they called me while writing this review - it's a miracle. They have apologised and said they will reimburse me, after I reiterated what had happened and how it was them, not Emirates that provided the meal voucher.

I will be making further complaints about their abhorrent service and complete inability to provide the services people pay (a lot of money) for - don't trust they'll get better because of the bad publicity, they don't care about their customers or their reputation.

The stories I am hearing from friend with special needs makes me wonder what went wrong with this once great airline, fly Singapore, Emirates but not Qantas.

Once the pride of the skies Qantas has fallen so far, There is no more certainty if your flight will ever leave on time if at all, always worried if your bag is going to get on the connecting flight , so sad to say I will only use Qantas going forward as an absolute last resort.