The food for lunch on our flight QF703 was terrible and they were serving a fritter full of egg and a spicy bun with chilli in it. The hostess told me that there was no chilli in it so I asked to see the ingredients on the box it was served in and it showed chilli as being in the bun. I am allergic to egg and chilli so I could not eat either of these. There was no other option available to me other than an apple and salty rice snacks. It is very disappointing that Qantas has cut back on the quality of their meals and the amount of food they supply, its services with no entertainment on a screen on the back of the seats. Entertainment is provided by Wi-Fi to your phone how can you watch a movie on your small phone??? The check in and ground staff were very friendly and helpful particularly with assisting my elderly mother onto the planes with a wheelchair.
On my trip I was on 4 different flights with Qantas with all meals very average. or terrible.

When they get it wrong , they do it in spades ! The flight was delayed (as per usual it seems) and then once boarded we again sat & twiddled our thumbs waiting for push back. The on board service was slow followed by a bumpy/hard landing. Not good enough I'm afraid with little or no explanation of delays..

There is absolutely nothing wrong with Qantas Business Class (Gold member) but being an Emirates Gold member, everything they do is just better quality and departing from the Emirates Lounge instead of walking miles to the gate is the icing. Qantas lounges in London and Singapore appear smaller, therefore busier with queues for all food and drink. The top deck of Qantas A380 is mixed, Economy and Business and there is no lounge bar on a Qantas A380. That leads to greater queues for less lavatory facilities. There is no single seating option, so if you are travelling alone choose you seat carefully. I recommend Qantas business managers compare to see where they can improve quality right across every aspect. Had to queue for 30 minutes for a shower in the Changi lounge before travelling onto Brisbane so, everything was rushed. I think prices are comparable.

Horrible experience during covid 19 travel restrictions. I had a one way ticket back from Australia to Singapore in Qantas and a one way ticket up from Singapore to Australia on Scoot. When the travel restrictions kicked in, I got an email confirmation from Scoot on the refund of travel credits. With Qantas , I have not gotten any email confirmation and what's worst is that my booking has now disappeared from their website. Their call centre agents speak condescendingly and very rudely.

I would strongly recommend not booking with Qantas despite their competitive prices as it has been a really terrible experience for my family and me.

Cannot fault Qantas. Had the need to cancel my London >Melbourne flight for June 2020. Cancelled it on their website, received confirmation of cancellation along with explanation of the time frame to expect my refund, all within 24 hours. Refund in my bank exactly the day they advised. Good job Qantas. 😀