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“Fantastic service ”
Review of Qantas


Reviewed 3 weeks ago via mobile

Late departure but worth it. Service was excellent on QF 127 upper deck. Spacious seat with extra space on the side. Great food. As usual wide range of entertainment options. I was given two deserts since I love sweets. Old plane.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Nouzab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago via mobile

Flew from Australia to Singapore then on to London. Both flights were really Good. Good staff as well.I do really like qantas.
However, on our return to Australia we flew out of Helsinki on Finnair (Qantas codeshare) to Singapore & we were not impressed at all. We could not pick our seats in advance being in economy. I only like a window seat & booking 6 months in advance & being Silver Frequent flyer we can pick a window seat with qantas. We got to Helsinki airport 3 hours before the flight to See about our seating & were told we were both in a middle seat in the middle row of the plane. An 11 hour flight, NOT together & the furthest seat away from a window that you could get on that plane. Finnair pretty much said “bad luck, that’s how it is & the flight is full. Nothing we can do about it . Complain to Qantas”. Appalling really on behalf of both airlines. We would never fly Finnair again & have doubts about Qantas codeshare flights. Surely Qantas should be able to organise their codeshare flights better.
Qantas flight from Singapore to Australia was a Domestic aircraft as there were no International aircraft to send to Singapore & it wasn’t bad but certainly not the best international flight I have ever had with Qantas. Especially the food & service.
I will however continue to fly with Qantas & I do recommend them. Most of the time Qantas is good

1  Thank margaretannmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

airbus 300/ 200 was the very worst plane i have flown on.there is no space between seats and if the person puts there seat back in front your tray hits you in the stomach.the service is very good and they work very hard.the noise coming from screaming children kept up all night had no sleep awful trip.never again ian rutherford

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Rudi216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The new direct flight was a pleasure. The aeroplane was so much more comfortable than other older types- slept almost the whole way and climate control left us feeling much less jet lagged and dehydrated

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Jetstar cancelled our flight and put us on a late Qantas one. Staff on the service desk made no attempt to put us on an earlier flight despite seats being available. Suggested I should have bought a Flexi fare (to cover scenarios when Jetstar cancel)??? Not happy.

    • Customer service (e.g. attitude, care, helpfulness)
Thank JABrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC