We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comparisons!”
Review of Qantas


Reviewed 25 February 2018

Flew from Adelaide to Dubai with Emirates. Connected in Dubai with Qantas on the return leg. The difference between the two airlines is considerable.

1. The Qantas aircraft was 'tired'. The external appearance of the aircraft was unsettling. Marks on the fuselage and in particular what looked like heat marks round the engines were of concern. Several of the seats (3 within 4 rows of where I was sitting - probably more on the aircraft) were broken. The stewards were moving passengers, attempting to effect repairs and physically removing the seat bases. There seemed to be less leg room. The aircraft was 'shabby'.
2. The food and drink offer was poor - compared with Emirates. You get a single dish of something, and a desert. The alcohol range is limited. Only one meal service on the 7 hour flight.
3. Entertainment - there seemed to be considerably fewer things to watch on Qantas - and in particular no live broadcasts as was the case with Emirates
4. Toilets - were not as well looked after and offered fewer products than Emirates.
5. No hot towels or frequent trips with drinks - as was the case with Emirates.

I have flown with Qantas for too many years to count - and the service and quality is at it's lowest point in my opinion. A simple comparison shows this..

My final point is more to do with the partnership agreement and Qantas Club - but also concerns Qantas management staff at Heathrow.

I purchased QClub membership just prior to departing. Made my booking on the Qantas website London to Adelaide. My first leg was with Emirates. I presented at the Qantas lounge only to be turned away. I wont go into the technical details of the partnership arrangement as I'm not sure I fully understand them - however to be told repeatedly to look on the web site and to not be able to see the manager because he was standing at another gate - was unacceptable. No-one could explain the logic if why I was not able to access what I had paid for. As far as I can see the web site indicates clearly that Emirates flights (booked with Qantas) include access to the lounges with QClub membership. This was the case on every other leg of the journey - except the first - London to Dubai.

Even worse when I did manage to speak with the manager (over an hour latter) - he made reference to my booking a 'cheap flight'. Still not sure why a purchase of a $1,800 QClub membership relates in any way to the cost of a flight - but maybe someone one day will have the manners to explain this to me.

Really Qantas - you do seriously need to lift your game.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank steven_wilkinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (13,471)
Traveller rating
Traveller type
Time of year
Language
  • More languages

4,388 - 4,392 of 13,471 reviews

Reviewed 25 February 2018

There is always a reason for my returning to Qantas as my preferred airline; notably, their safety and reliability record and the fact that the airline is a full service airline; offering inflight drinks and meals. The plane was clean and comfortable and, for a person who is 188cms in height, offered reasonable legroom. The cabin crew were attentive and engaging and the flight uneventful.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

Flew to Singapore on the 12th Feb, only issue was the flight was delayed by 1 hour. Surprisingly it was comfortable and food was good, crew were amazing and very friendly. The flight wasn’t full which at times made it peaceful. The inflight entertainment had a good selection to choose from. Overall pretty good flight

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Liliana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018

not a seat to spare and cabin crew struggled to keep up. Food was particularly average. Check in was pretty efficient.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank phorton1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

Flight was very nice, cabin crew were great. Transfer at LAX was very painful and the TSA were very time consuming. Very good inflight entertainment and the bar is very well stocked. Lavatory were satisfying and well kept.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Callan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC