We only ever fly Qantas, but Qantas had one of those days on 7/1/18. It was the worst flight we had ever taken, but understand somethings are unavoidable. A brief outline of our frustrating day.
Arrive at airport at 10.30am for our 2.15pm flight. Arrived early due to no late check out at hotel. Happy though, we do this all the time. Can see the Terminal is chaotic, broken luggage conveyor belts.
So we stood in line for just over 3 hours, until we were told to hurry, our flight was closing. Even though we were at the absolute front of the line, we weren’t being called forward to the desks & we couldn’t hear the PA.
We race to the plane, after an attendant wheeled away our 4 cases. Sat onboard the hot plane for 1.45 hrs, as the cabin wasn’t cooling down, they weren’t letting remaining 180 passengers onboard. We were toasting sitting onboard. Staff were great under very trying circumstances. So grateful they let me off briefly, so I could fetch my kids some food, as they were really struggling by this point.
Finally we take off. About 30 mins after take off to Perth, Captain says there’s issues and we need to land in Melbourne.
Arrive safely in Melbourne, hats off again to the Captain and his crew.
We enter the terminal & join yet another line! 2 hours to find out what hotel we were staying at and rescheduled flight we were taking.
Go outside to the hotel shuttle pick up, told we would be waiting about 1.5hrs, as the little mini van is going back & forth as fast as it can. There was no way we could do it, we grabbed a cab.
We had no clothes, no toiletries, but we were put up in a nice hotel & slept very well anyway.
Arrived at Melbourne airport for flight home. Flight was good except for no inflight entertainment for anyone, system broken.
Credit to Qantas, we arrived in Perth to all our luggage waiting for us, thank goodness. Made me reconsider not taking out domestic travel insurance in future.
The whole day was around 7 hours of standing in line or waiting around. It was pretty frustrating, not something I’d like to go through again.