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“Excellent Experience”
Review of Lufthansa


Reviewed 3 weeks ago

Round trip flight. Business class service was relaxing. The inflight service was attentive to one's every need. The meals and beverage service were better than we have experienced on similar flights and class offered by other airlines, particular U.S. carriers.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank john w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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212 - 216 of 25,385 reviews

Reviewed 3 weeks ago

First time we have flown with this airline. We anticipated exactly what we have experienced with Air Canada but we're disappointed.
The aircraft arrived late from its previous assignment. Not appreciable but a little discouraging nonetheless. It was a precursor of what was yet to come.
The flight plan was filed before the plane even arrived at the gate. We were boarded fairly quickly and sat at the gate for quite a while. Finally the pilot came on the Intercom and informed us that clearance had been denied due to problems with the paperwork. What should have been a slight delay slowly became almost a two hour delay.
Most of the aircraft shared one thing. Connecting flights! Guess who missed those connectors? Everyone!
Lufthansa rearranged everyone's flights, as long as they weren't on Air Canada! That meant overnight accommodations for many.
The agents arranged new flights for everyone including those on Air Canada. They also arranged accommodation for everyone, from basic all the way to classy hotels. Ours was maybe a 3 star.
The plane was reasonable in that the seats were spaced a reasonable distance apart but they were quite thin.
The staff were quite nice.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank twosunbunnies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Newer air craft with personal screen on each seat. Great service, reasonable food and snack. Clean and comfortable. The only draw back is : when the front passengers put their seat in the recline position( it might be comfortable for them), but the head of seat( and the screen) would almost reach my nose. I pray for a considerate traveler in front of me but it did not happen. So I either stop watching the movie or do the same thing, to recline my seat a little bit too! But I didn't do such a great degree to make my back seat traveler complain!

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank JKT1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I was very pleased with my last trip on Lufthansa. Is nice to be greeted with a smiling crew in spotless uniforms and clean modern plane. The plane was not a big one, but was still pretty comfortable. The food was very good and the movie selection around 150 movie titles was awesome for the long flight. Nice touches of comfy pillows and thick blankets. Very pleased with this airline.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank tanita75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I take this route usually each month and the flight never leaves on time.
Usually it’s late 20/30 mins, but a couple of times it was late for 2 hours.
They also don’t care about smoothing the connecting flights. Last time when it arrived with delay in Munich, it was after boarding time for the next plane. So we had to run between terminals, and the second flight was also delayed to wait for us.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank DianaC300011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC