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“great smooth flight with great service”
Review of Lufthansa


Reviewed 22 September 2018

The flight departed a few minutes late due to weather, but once up it was smooth sailing all the way. Great service-The stewardess even suggested I move to another seat with an empty seat next to me. Nice touch, the food was good and they were not stingy with the alcohol. Great Job !

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank nightstick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,278 - 1,282 of 25,981 reviews

Reviewed 22 September 2018

Extremely pleasant staff and crew. They anticipate your every need. Meals were surprisingly good .
Love Lufthansa!!!

Date of travel: September 2018
Thank Eryerson135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2018

This was the most comfortable air flight I’ve taken in years. Lufthansa’s Premium passed as First Class when compared to Economy Plus of U.S. based airlines such as American or United. We had plenty of space. The seats were more comfortable. Service was outstanding. A full range of alcoholic beverages were served before, during, and after meals. The meals were excellent.

Date of travel: September 2018
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2018

My flight was canceled (with many others) when the airport was closed due to a security breach. With thousands of others I queued at the Lufthansa service center to try to re-book for 17 hours (literally) from 3:15pm on Saturday till 9:15am on Sunday in conditions that became more and more unsanitary and unsafe. This was because they had 3 representatives working in the Customer Service Center to deal with thousands of stranded passengers. At one point (around 4am on Sunday morning) they had exactly one poor woman trying to cope. Violence threatened because people were so angry and the police monitored us closely. No food, no accommodation. Not once did a Lufthansa representative speak to us. I eventually got out the next day but my baggage didn't. It was lost for 45 days. Then it was sent to the wrong airport (no Lufthansa representative ever once asked me where it should be sent to) and I had to pay United to have it delivered to our home. I submitted a request for compensation 2 weeks after the bag was lost and received an automated acknowledgment . I've now waited 39 days for a response, any kind of a response. Dealing with them is dealing with a completely faceless, uncaring and unresponsive machine.

Date of travel: July 2018
    • Customer service (e.g. attitude, care, helpfulness)
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank cernunnos016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2018

Flt 2229 left on time with a gate change from 63 to 61 fairly close to departure. Flight was full. Tourist cabin had two crew for entire cabin of 171 passengers. First Class had 2 cabin crew for thirty some passengers. Flight duration is a bit over one hour. We were served a ½ sandwich of sliced bread, cheese, pickles & red peppers as snack. It is a vegetarian choice and does not taste very good. Non-alcoholic and alcoholic beverages were free, as also coffee or tea. Lufthansa should add to the meal a sweet option of a cookie or other sweet. The crew does the best they can. But the service is rushed and impersonal. All they want to do is finish on time for the landing.

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank HTPWT24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC