We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Solid Premium Economy Experience”
Review of Lufthansa


Reviewed 20 September 2017

was in seat 24E which is behind the bulkhead. Although the seat rows further back have a bit more room, it is still very much acceptable.
Seat was nice and wide, plenty of leg room. Food was nice.
Entertainment was good, nice big touch screen, very responsive, offering ok, not great. I like BA's and Delta's offering better for inflight movies and tv shows.
Still, a very solid experience, no complaints!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Martijn81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (16,723)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,648 - 1,652 of 16,723 reviews

Reviewed 20 September 2017

This was our second leg after a long layover at Frankfurt airport. We boarded and took off at 11pm. We were really tired and jet lagged from our previous flight from Houston, TX so we just went to sleep. The flight crew was busy getting dinner out for everyone who was having it and were nice to ask if we just wanted to sleep and have breakfast which we agreed was best.

We found the sleep comfort factor better on this 747-8 than our previous flight aboard the A388-800. There just seemed to be a bit more room to spread out.

Breakfast on this flight was also better than the previous one. Maybe it's just the catering but it was fresher and just nicer all around.

Flight crew was great, Lufthansa always excels with their crew experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

This was our first trip on the huge A380-800! We had nice seats on the right side of Business Class just past the halfway mark. The flight crew was great, very friendly and accommodating without being bothersome. The flight leaves Houston just after 4pm and we were soon up in the air being served drinks and some nice fresh nuts. We gave our dinner orders and it all sounded so promising but what we got hardly matched the description on the menu, overcooked and poorly plated. We had a long day ahead after getting to Frankfurt so we turned in early.

The lie flat seats were ok, I find the ones on United's Polaris class to be better. For me they were a bit confining and I had a hard time finding a comfortable position for my arms in the enclosed head rest area, also the foot box is small so your feet are crammed up a bit.

Breakfast was served prior to landing and was ok, typical for most morning flghts and served an omelet, potatoes and the usual other sides. The bread seemed fresh and a nice assortment of preserves.

Overall, the best thing was the smiling crew.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

Our flight from Frankfurt to Toronto was one of the best we have experienced in recent years as the food and the cabin service were excellent. Our seats towards the front of the aircraft were just two side by side meaning we did not have to climb over each other to get out.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

It was a long flight but it was made easier by the seat configuration. I love sharing a window + aisle seat configuation with my husband, with no middle seat. It seems like most of my flights are fully booked, and this configuration is great.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Lucy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC