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“Worse customer support”
Review of Lufthansa


Reviewed 4 weeks ago

Lufthansa use to be a great airline , I remember when I flew with my dad in the 90s , I just kept saying omg , from a great selection of food to amazing buss class gifts

Well , all that is gone , I have to admit though they do offer great pillow and mattress to ease the tension.

Food selection not as good as Qatar airline.

Customer service is totally another story , They lost my luggage and had to wait 3 days , still on going and has been almost more than a month without hearing anything from the customer support , if you lose anything , you will only get an email , no phone , no manager no supervisor and nobody will even bother or care. most insurance companies doesn't bother too much about losses and they only give you 100 pounds / dollars cash

had to buy new clothes = 300 dollars
pharmacy = tooth brush etc = 99 dollars

Total loss = 400 dollars

company doesn't care at all ,,,,,,,,,not recommending this airline to america.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank SilverfishPhoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago via mobile

I took Lufthansa as an alternative to Tarom for my flight to Frankfurt and back as one of my colleagues told me that the experience with Lufthansa is so much more than Tarom, the aircrafts are much newer and well maintained and so on...
In the end I experienced an average flight, with a 26 year old aircraft, nothing to complain regarding the condition, but never the less the same experience as Tarom. The food was worse (a muffin like cake on the morning flight and a tasteless sandwich on the return one).
The rest if the experience was quite ok, the flight was on time, the return one had some problems with the aircraft, but never the less they were fixed quick and did manage not to be too late.
In the end, at least for Frankfurt - Bucharest and back Lufthansa did not raised to the name, I'm willing to try again on other destinations but this flight disappointed me, comparing it to Tarom.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Sorin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I like this plane is big and i have very nice flight ...the crew is smile this is good the food is 50/50 the early morning i didnt like ..i like the services bring u orange juices and drinks every 1 hour i would like to travell again with this company thank you

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Christakis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

The flight from Boston to Frankfurt in Lufthansa's new 747 was very nice. Alas, that is where the compliments end. While the Lufthansa lounge in Boston is at best third-rate -- uncomfortable chairs and inedible muck for food -- there are three classes of lounge in Frankfurt, for First Class customers, for customers with status ("Senator") and for the rest. I have been in the First Class lounge before and it is really very nice. However, on this occasion I was sent to the lounge for "ordinary" business class passengers and it proved to be a disaster.

The seating, firstly, is really uncomfortable apart from a smaller number of chairs suited to relaxing, all of them occupied. There is a room with hard mattresses on a floor with no privacy and no bedding. They were also fully occupied. As to the food, it was mediocre and without any inspiration. No sign of any of the schnitzels, chocolates or other treats offered to First Class passengers, but low quality even for what it was .

And the staff are appalling: a bunch of lazy and bad-mannered people without any interest in offering service. One of them was downright rude.

The connecting flight on a European route was a joke: business class passengers are put in economy seats -- the only difference is that the middle of a row of three seats is blocked off.

When I arrived in Turkey I immediately began to enjoy the pleasures of Turkish Airlines: one fantastic business class lounge for all premium class passengers, a sense of service and style everywhere, and a fun as well as relaxing place. Avoid Lufthansa for business class travel and for its nasty segmentation of passengers into those it considers high class and low class. If the airline feels any of its business class passengers are "low class" the best thing is to switch to an airline that does not share that opinion.

Please note that my flight ratings below are for the European segment.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank patisson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Led group of twenty people to Nairobi to do safari in Tanzania. Price difference was enough to justify flight to Nairobi instead of flying directly to Kilimanjaro to justify. Also allowed us to do some things in Nairobi. Group department excellent including pre-assignment of seats.

The flight from Newark to Frankfurt had decent legroom considering all the complaints about legroom. On the other hand the flight to Nairobi the leg room awas intolerable. When the person in the row in front of us put their seat back they were in my face virtually as I do not like to put the seat back.

On both flights the interactive entertainment, especially movie selection, was excellent. Brought my own headset. If you do so, you will need an adapter plugs as one of the planes has a two prong jack for the head sets.

Service aboard the flights was good and the flights were punctual.

Only bad part was the long layover in Frankfurt--seven hours and the interminable walk between the terminals

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank fossil1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC