I flew LOT because it had a much better price than the Austrian - of course, with a stopover. LOT doesn't have baggage drop-off, so despite being checked in and having an electronic boarding pass, I had to wait and hour and a half to be checked in again. The ground crew in LA, was the nicest of all of the LOT employees along the whole way. Flight attendants on both flights were efficient and polite but seemingly without joy in their day and the desire to go an extra mile. My food (vegan) was ok - the first meal was tasty, the second just rice and tomato sauce.
It was the delays that pushed the final score of this review down the most. I realize that delays are an inevitable part of flying here and there. However, LOT flights that day all without a fail seemed to be delayed, and not only minutes but hours to the point where many travelers had missed their connections and inccured additional hours of travel.
Our flight from LA had a delay of 2 and a half hours, hour of which was made up back in air. Despite promises that it will wait the extra needed 15 minutes, our connecting flight in Warsaw took of without a group of us, leaving us scrambling and running only to watch the plane pull off from the gate. We were rebooked onto a flight 3 hours later and given a $13 voucher for food at the airport.
Then the new flight ended up delayed by over another hour. Waiting there I overheard several passengers sitting near me telling similar stories of missing their previous connections, some even being rerouted through an extra flight to get to their destinations due to delays. All the while we weren't informed about the delay other than seeing it on the display at the gate, incrementally growing each 10 to 20 minutes. When asked, the ground crew seemed bothered and said that there were operational issues, and it took them 45 minutes to make an actual announcement without an apology.
All in all, it happens, I got to my destination in one piece and so did my luggage. But, all of the delays caused me to miss my last possible ground transportation to my final destination, adding more nuisance and cost to my journey.