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“Expensive Buss class.”
Review of LOT Polish Airlines


Reviewed 17 October 2017

The price is not competitive. I buy it so I could sleep on the way to Poland. It is the only non stop flight to Warsaw . They use to be more competitive. Maybe having another airline on this segment would help. Food is ok (if any airline food can be ok). Service is good and accomodating. The new dreamliner is greate.

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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Mrs. Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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823 - 827 of 3,003 reviews

Reviewed 16 October 2017

LOT is the worst airline I have ever used. beyond terrible customer service, they just don't care. never again.

2  Thank santaMonica90401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

Lot despite being a flag airline for Poland is a halfway to a low cost, anyhow the experience is much better than with the usual low costs, the price of the flight was competitive, little service for free, just water and a snack but ok.
The seats are comfortably spaced also for tall people.
The only minus, but it is common to every bloody airline in modern times, they make you pay for the luggage, even if Lot is much less expensive than others.
This is particularly uncomfortable in Milano Malpensa because with Lot you cannot pay at the check-in desk but have to queue again at the ticket counter so you waste double time, but on the return flight in Warsaw Chopin there was no problem.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Wallyontravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

Best airline ever!
Great service, modern aircraft. Food on board fresh and very cheap - xxl sandwich with ham and dried tomatoes for as low as 3 EUR. I love Warsaw by the way! Totally recommend it.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Vortex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

A nice short flight experience, operated by LOT on time, comfortable and together with a smile made the flight very nice. Very much recommended. Food and beverages are sold on board.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Eitan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC