I have been flying across the Atlantic and to other destinations south for years now and have never had a suitcase lost. Imagine the panic when when the carousel has emptied and I am the only one waiting for my suitcase, facing a two week vacation in Eastern Europe without my suitcase.
I learned though some questioning that my suitcase flew to Paris. You see, the plane in the dock next to ours in Montreal was on its way to Paris so I can see how my suitcase went there instead of with me to Amsterdam.
This was our second time flying KLM. We were told the suitcase would be delivered to the airport hotel where we were staying for two nights. However, no news from KLM meant I was the one having to track down my suitcase. After many calls to the KLM office, and e ails that went unanswered, I finally was told the suitcase was at security area at the airport.
The attendant did not find my suitcase. She hardly made the effort to look. I found it right awayehind a few other suitcases.
I was happy to have my clothes with me for the rest of the trip.
I was never contacted by the company and after the frustration of having to call and email for my suitcase, I never filed a claim for the charges incurred at the hotel in Amsterdam for the calls I made to the airport to try and my track my suitcase. (17 €)
Would I fly KLM again? Yes. The food on-board was decent and they even offered ice cream bars on the way back. Alcohol was free which isn’t a,ways the case añnire on other flights. All our flights on KLM were on time.