The first time that I have flown with KLM Royal Dutch Airlines, during this trip I had two flights the first from London Heathrow to Amsterdam then a connecting flight to Osaka Kansai Airport. The first leg was a short flight, just over an hour so not much to review.
The waiting time between connections was five hours, which meant I had plenty of time in the new KLM Lounge and explore every corner. The Lounge is very nice you can tell its modern and recently refurbish. The food was okay during my time I sampled Breakfast and Lunch, both were pretty simple but very tasty. Great selection of all types of drinks I had a Latte and a Champange, impressed with the quality of both. The staff were very friendly and welcoming throughout the lounge, KLM have really good customer service to congrats to their Customer Services Team. The only downside as the volume of people I arrived in the Lounge at 0800 and every single seat was filled, as its a shared lounge. There were people sitting on the steps leading up the Sky Bar, who I felt sorry for especially as Business Class customers. I managed to find a Sofa Chair after 10-15 minutes and stayed their for the duration of my stop over, which must mean they are comfy. The lounge remained very busy until I left at 13:00, I would say that it was still 80% capacity.
Now onto the flight I was very impressed with the speed of boarding and the welcome from the KLM on flight team. They were very friendly and within 2-3 minutes of sitting down came around with a welcome drink, I must say before I carry on my first Business Class experience was a return to Bali with Qatar (the highest possible standard). I chose the Champagne as the welcome drink which was nice a bit dry for me, the host only came around once so I had to ask for a second glass before take off. The food was very nice quality food, nice taste and moreish there is a choice of mains which I liked all of them but chose the Duck. Desert was warm chocolate mouse that a restaurant would be proud to serve. After eating I managed to get 3-4 hours sleep, always tricky for me as I have big shoulders. It took me a while to get comfortable and when fully stretched out I fill the whole space and have to bend my legs to fit in. I believe that the seats at a 45 degree angle actually means you loose space, reverting back to Qatar where I had endless space. The blanket was nice a soft kept me warm through the flight, nice touch with the slippers and the amenities kit. The idea of an eye mask and lip balm is the greatest invention for flights, thinking about the toilets they were okay body mist and moisturisers good standard - toilets clean good mark there.
Inflight entertainment was pretty good lots of Japanese films, flying to Japan but I had 8 movies on my favourites and managed to watch 3 of them so I would have to make it quite high.
Overall I was very pleased with the Customer Service, would recommend KLM Business Class to anyone travelling throughout the world, fly with KLM first then try Qatar they really do set a different standard of business class.
Flight home with Air France on Saturday 19th January... more to follow.