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“KLM always freindly”
Review of KLM Royal Dutch Airlines


Reviewed 7 November 2018 via mobile

Humberside to Schipol to Freetown. KLM using my local airport has changed my routine of travelling to other UK airports. Using Schipol as a hub. Simple shirt 44 min flight first leg. KLM flight to Freetwon living up to normal great service from stewards. What a great pity KLM are stopping this service early 2019!! Gutted I will have to fund alternatives to Sierra Leone and Liberia

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Haydn185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 November 2018

Because we wanted to marry in a different country than we live in, I needed to transport my wedding dress on the plane. We bought the flight tickets for us both 8 months before the wedding and immediately asked KLM customer service if we could transport the wedding dress with us on board (it couldn't be sent as a luggage, because
a) it would be destroyed and
b) it could go missing because we had to change planes on our way). Customer service answered that yes, it's not a problem, we just need to send the exact dimensions of the dress a few days before the flight. We sent this information 3 weeks before our flight - and then it turned out that... our request to take the dress has been denied because it was "too big". Of course before NOONE informed us that they would accept it just if it fits to a given sizes! Very upset and angry, we decided to buy an extra seat for the dress (which, because the flight was so already so close, turned out to be more expensive than the tickets for both of us together!!!) And then... our request was denied once more. The reason: the dress is TOO FRAGILE. They suggested we put it into the luggage. You see, it was TOO FRAGILE for onboard but apparently not too fragile to be sent with the luggage even though everyone knows how the airlines treat your luggage! Then we told them it's ridiculous and sent the request for buying the extra seat again... and again we were denied This time they said that the dress is "too big" (even though it was smaller and much lighter than e.g. musical instruments, which KLM allows to transport!!!) We have requested again and again have been denied that it's too big... and then we requested again, promising that we gonna bend it three times, so it will be smaller (which of course we were not going to do, because then the dress would be completely destroyed!) - and then finally we were allowed to buy our overpriced seat. Of course, when we were actually flying, the crew was surprised that we had been forced to buy an extra seat - because they were immediately offering us space in the storage closet, which we had requested at the very beginning! And of course no one was trying to force us to bend the dress and of course the dress fit the seat perfectly and wasn't disturbing anyone. What I do not understand, is: what do the people who make such decisions at KLM have against weddings? Why did they force us to go through all that TOTALLY UNNECESSARY stress just before our wedding?! When we had already enough to sorry about?! The crews and the people from the customer service were really nice - why some stinking decision making clerk, hiding behind the firewall of the customer service, was trying to make our life so unnecessarily miserable?! Really, KLM, you should rethink the attitude of some of your managers - who have no direct contact with the customers, yet are doing their best to make the experience as unpleasant as possible!!!

Date of travel: August 2018
1  Thank GrandTour22960442393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

Already my second journey with KLM, always very friendly staff on board, feeling of safety, nice entertainment and enough of good food & drinks. Even in economy (without a lot of space) a comfortable way to get in paradise :-)

Date of travel: November 2018
Thank marcellinaisabelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

Absolute dump. Sparse. Only had fish to eat with rice. Joke!....also got stopped off some so called official on my way in...after money. ....and the girl on reception was telling guys off for talking at the door. Get a grip KLM!

Date of travel: November 2018
2  Thank garyv698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2018

KLM is a very efficient and friendly airline. They are on time - on the dot or earlier - almost every time.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 269jacob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC