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“Helpful and friendly ground staff, Goodyear airplane (embraer).”
Review of KLM Royal Dutch Airlines


Reviewed 4 weeks ago

Connecting flights in Amsterdam, very tight outboud due to late departure from Zürich, very helpful staff, anouncement on the plane concerning gate of connecting flight, made it no problem. Sandwich and drink on board . Eveything very smooth and professionnel.

Thank skipschaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago via mobile

Connecting flight was cancelled in Amsterdam and we were not informed till we looked on the board.No text no email nor announcements.Ground staff at Amsterdam not very helpful was referred from one long queue to another.Was eventually booked to fly to Zurich then Birmingham and this flight again was delayed so we missed the connecting flight.We arrived home 24hrs later and I missed work and my daughter missed her prom!!
I wrote a complaint and claimed compensation and several emails have not been responded to.Thus is the second time I had a terrible experience with KLM and I WILL NEVER USE IT AGAIN.
Some airlines have an inflight facility to check your connecting flight or they will announce if a flight has been cancelled... NOT KLM! You find out on check in.
It’s pathetic!!

1  Thank Destination654424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Flight on time. Cabin crew friendly, efficient and well groomed. Meals were all tasty too which is not always the case!

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Thank EMFORCORS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

First time flyers with KLM, we were impressed the service and friendliness of the staff. Food was good and they served snacks as well as meals on our overnight flights and came around ample times with beverages.
The only complaint we had was it was way too warm on board. Even after asking for temps to be lowered, it was warm. We even wore lighter clothing on the way back and it didn't make a difference. Unfortunately, the uncomfortable temps kept us from getting a reasonable amount of sleep, so we were terribly tired when we landed. Too hot to sleep, which was the plan for the overnight flight.

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Thank Kateich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IriesB, Manager at KLM Royal Dutch Airlines, responded to this reviewResponded 4 weeks ago

Hello, Kateich. We are happy to know that you are able to enjoy our services and liked our staff. We also like to thank you for your feedback. We are sorry that you are not able to sleep on board specially during a night flight. Despite this, we hope we will be able to welcome you again in the future.

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Reviewed 4 weeks ago

We got a good deal for business class on a 11 hour flight to Guayacuil and are really glad we took it. The seats were very comfortable, the in-flight entertainment good and the meals were excellent. On top of this the flight attendants were friendly and helpful making it an enjoyable experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IriesB, Manager at KLM Royal Dutch Airlines, responded to this reviewResponded 4 weeks ago

Sound like a good flight, Graham. We are glad to hear your experience so we thank you for sharing this. We hope we will be able to welcome you again on board. Happy travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC