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“Solid provider ”
Review of KLM Royal Dutch Airlines


Reviewed 21 September 2017 via mobile

We have flown with KLM from Istanbul to Cracow with a stopover in Amsterdam. Both flights were served with rather old 737s with no power outlets, no personal entertainment or even small screen showing flight path. Food was very basic and rather to forget. Fortunately, there was an alcohol. Staff was friendly and helpful.
All in all, KLM on short, European flights is quite competitive (price wise) and solid provider (no delays), but way behind its competitors from Asia and Middle East.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Mr_Nobody_1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 September 2017

A nice and easy flight. The on board service was efficient and attendants were polite all the flight... it was the best for me. The lunch was reasonable, and could be better.

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Gustavo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

No problems at all. The flight was full and delayed take off for an unknown reason though it was mentioned that they "were still loading baggage" 10 mins after take-off time. However, flight schedules are padded out now with around 20-25 mins so although we left 20 mins late, we arrived "on time".

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank david n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

My girlfriend and I just got home from a return Amsterdam-KL flight. I love flying and do it regularly so I was shoked as for the first time everything went wrong.

First in Amsterdam we were told the flight was overbooked and that we would lose a day's vacation waiting for the next flight.

It took a very long and harsh negotiation to be admited on the flight. luckyly I am a persuasive kind of guy. But many poor customers were left stranded in the netherlands.

Once on board and having gotten over the stressed we looked forward to the champagne meal I had booked, only to be told it was "unavailable". We had to cope with the standard meal which was horrible by any account.

Staff was old, and had a sufficient, barely polite attitude.Provided headphones kept going on and off and seat comfort was very low.

On the way back our luggage was left behind in Malaysia under the excuse that "there wasn't enough time" to fully load the plane.

We weren't warned of this and ended up wainting an extra hour at a baggage belt to no avail.

At the time of writing we are still waiting for our luggage.

Avoid this company, they are dishonest and rude.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Loic J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

The flight from Xiamen to Amsterdam is one of the direct flights from Xiamen to Europe. The boarding was efficient but we had to wait in the plane for 40 minutes due to overload. However, we arrived on time. The flight was 12h20min. The movie selection is not the best... food is good, served twice + a traditional Dutch cookie. The flight attendant ladies are very friendly. The flight from Amsterdam to Zurich arrived on time. The passengers got a tasty roll and different beverages. Overall KLM is still keeping its high standards and excellent service!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Shimnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC