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“Pretty good”
Review of KLM Royal Dutch Airlines


Reviewed 21 September 2017

No problems at all. The flight was full and delayed take off for an unknown reason though it was mentioned that they "were still loading baggage" 10 mins after take-off time. However, flight schedules are padded out now with around 20-25 mins so although we left 20 mins late, we arrived "on time".

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Thank david n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,315 - 1,319 of 14,326 reviews

Reviewed 21 September 2017

My girlfriend and I just got home from a return Amsterdam-KL flight. I love flying and do it regularly so I was shoked as for the first time everything went wrong.

First in Amsterdam we were told the flight was overbooked and that we would lose a day's vacation waiting for the next flight.

It took a very long and harsh negotiation to be admited on the flight. luckyly I am a persuasive kind of guy. But many poor customers were left stranded in the netherlands.

Once on board and having gotten over the stressed we looked forward to the champagne meal I had booked, only to be told it was "unavailable". We had to cope with the standard meal which was horrible by any account.

Staff was old, and had a sufficient, barely polite attitude.Provided headphones kept going on and off and seat comfort was very low.

On the way back our luggage was left behind in Malaysia under the excuse that "there wasn't enough time" to fully load the plane.

We weren't warned of this and ended up wainting an extra hour at a baggage belt to no avail.

At the time of writing we are still waiting for our luggage.

Avoid this company, they are dishonest and rude.

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Thank Loic J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

The flight from Xiamen to Amsterdam is one of the direct flights from Xiamen to Europe. The boarding was efficient but we had to wait in the plane for 40 minutes due to overload. However, we arrived on time. The flight was 12h20min. The movie selection is not the best... food is good, served twice + a traditional Dutch cookie. The flight attendant ladies are very friendly. The flight from Amsterdam to Zurich arrived on time. The passengers got a tasty roll and different beverages. Overall KLM is still keeping its high standards and excellent service!

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Thank Shimnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

The main reason why I only give 2 is the KLM baggage handling.
On our way from Aalborg via Amsterdam to Los Ángeles they "lost" 3 out of 4 bags!
On our way back, same destinations they lost 3 out of 5 bags- despite we had 3 hours in Amsterdam!
On the way out it took 3 days to get 1 bag and 10 days to get the other 2 missing!
On the way back all bags came the next day.
This is totally unacceptable!!!!
The flight itself went accordingly to plan.
The food was nice and service accordingly!
Outbound we flew a 777 - very nice plane with good room between the seats- homebound an old 747 with less distance between seats and, even though upgraded, should have been taken out of service long ago!

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Thank LasseSpanien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

An easy flight. Travelers need to be aware of the fact that flights within the UK and Europe do not take checked in baggage for granted. If you wish to check in a suitcase, you need to do it before the flight. It can be done on line and costs 25 Euro. If you leave it to the day of your flight, you pay more at the airport of your departure.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MariannedJ2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC