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“round trip to Japan”
Review of Japan Airlines (JAL)


Reviewed 3 weeks ago

Premium Economy on JAL was terrific. The service is impeccable! the extra leg room and seat size helped stay comfortable on the 11+ hour flight. I wish the lower leg foot rest raised a bit higher but that would require a whole design change. The food was quite tasty and the overall experience was amazing.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank FLDonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago via mobile

The flight is good. Service is also good. Being a vegetarian ,the flight serves tasty Hindu veg meal.
Overall good experience .

Thank ManveenK15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Flying on a leisure trip from Delhi to Tokyo, we were glad to choose JAL as the in flight service experience was simply amazing, best so far.
First of all, Economy seat comfort and leg room is way better than its any other competitor International airlines.
Cleanliness on point, as expected. But what impressed us the most was the awesome customer experience by the cabin crew. Being a vegetarian and forgetting to pre-book the meal, had little issue with the available non-veg choices but the crew was so courteous that they went over the top and made us quick vegetarian snack with the things available with them (sandwich sort of thing) and feeling so sorry about us not able to have proper meal. Had it been some other airlines, they would have hardly cared for that. Also, dazed off during breakfast meal, they put a hand written note to inform them once we awake to have meal as per need, instead of just passing by or putting the food in the seat pocket.
Simply amazing experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank bhanu t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Due to the distance we decided to try Premium Econ. I would never fly economy again. The seats were roomy and very comfortable and as well as having headrests, there was a personal led light for reading. The windows had a colour change to block the sun if necessary. The food was quite enjoyable (for airlines) and the wine list had very good wines and a champagne !! The staff were very polite and helpful, as well, we had access to the flight lounges. I recommend J.A.L. Premium to travellers, if you want a comfortable tripand 1st Class/ Business are out of your price range.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank DesertLoverVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Customer service to the core, from supporting the customer right from check in counter till making feel like home till landing is the experience you will feel while you fly JAL

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Escape713237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC