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“Tokyo holiday ”
Review of Japan Airlines (JAL)


Reviewed 20 February 2018 via mobile

Excellent from start to finish
Very efficient
Check in
Business lounge
Boarding
Friendly staff
Only hic cup food / average

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 February 2018

> BKK Check-in: handling by TG (Thai Airways) and supervised by JL staff.
The check-in was smooth and fast.
> BKK Sakura Lounge. spacious, lots of seats with power point to recharge battery.
Food and drinks were pretty good. Beef curry, stir-fried chicken with holy basil leaves (Gapao) were very popular. They tasted very nice.
There were also restrooms in the lounge.
> In-flight. B777-200ER Sky Wider
Economy class bulkhead seat was spacious with lots of leg room.
> Meal service/Supper
Had fried rice with grilled salmon. a bit dried and light taste.
Soba noodles were very nice.
> Service from cabin crew were excellent!

Overall very very good!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank patrick-syd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018

This was our first time on JAL. We fly regularly to Australia, and wanted to have a change of stopover, rather than Singapore or Dubai, so stopped in Tokyo for three nights. I cannot recommend this enough. Tokyo was fantastic.
JAL business class was actually quite a bit cheaper than BA or Emirates, so we were nervous of what to expect. We were delighted with everything. Staff are delightful, the flights departed and arrived exactly on time. Business class seats were far better than both BA and Emirates. The food was fabulous, especially from Tokyo to Sydney.
JAL is definitely our preferred airline for London to Sydney, and we cannot wait to experience Kyoto on the way back.

2  Thank Bigal57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2018

Travelled business class Tokyo (Narita) to Australia (Sydney). Good business lounge, check (apart from the Australian slob in shorts & thongs); excellent on-board service, amenities & food, check. So why not 5/5? The seats: comfortable but surprisingly narrow (I'm 177cm & 78kg), sufficiently so as to make it difficult to sleep in my preferred position (no, not transversely !). Not a problem in a daylight flight but this was an overnight flight.

3  Thank mg788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2018

CA checked my name before offering a more relaxed seat, (Mr. so and so, would you like to have more room by moving from 27F to say 30B?). It helped not only me but also other people to enjoy more leg room and space. I was able to sleep almost flat ,using 3 seats.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank junmomo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC