We were not quite sure what to expect, it's a budget carrier just like easyJet, Ryanair etc.
It was on time, surprisingly good legroom, fairly clean, helpful staff.
I would happily use them again.
Arrival in Kathmandu is difficult, getting the visa is prolonged and beaurocratic process in three parts, then a long wait to get through another set of scanners to collect your bags. Allow at least an hour from landing.

I had a connecting flight via Banglore from KL to BOM. Upon our arrival in Bangalore, we were denied exit privileges for about forty minutes. Subsequently, we encountered difficulties locating the gate where our next flight was scheduled to depart.After much effort, I managed to find my way and proceeded to check in for a domestic flight. However, the cabin crew asked us to hand our luggage at check-in since they were short on room, which was quite strange. My luggage was broken when I received it, and the booze I had purchased was also destroyed. In addition, my belongings—nearly 20,000 K worth—were missing from my bag. I began phoning and emailing Flight, but so yet, I have not received a response. The crew member has absolutely no customer service skills, which is the worst experience of this flight. THIS FLIGHT IS A WASTE OF MONEY AND TIME.

I would give it a 5 but since indigo changed the flight I got a aisle seat instead of a window and my mom was in the other row if u don't understand
26C-mom 26-D-me
And the worst part my father was in 2D although me and my mother were behind 24 rows of my father .but ehh indigo is ok

Initially, due to operational issue lady supervisor said it would delayed for approximately 3 hour but it more then that this is extremely disappointing and unacceptable....

The service at the airport is the worst i have ever seen! The staff is rude and not pleasant at all!
We bought four trans-Atlantic tickets, from Abu Dhabi to Singapore via Mumbai. We made an early check in, and got seats on the plane. The security at the airport let us pass and we arrive to the gate, waiting patiently for the boarding to start. Only when our turn arrived, they said it’s impossible to get in the plane with electronic boarding passes! No matter what we tried they won’t let us to the flight. Four tickets!!! The crew at their desk was impatient and didn’t try to help, hardly looking at us, it was a terrible experience. Eventually we didn’t got on the flight, no refund, nothing. We were speechless…
Even if it’s written on the tickets, and we missed it, it’s not that we didn’t pay full price for the flight… our only “sin” was that we had only electronic boarding passes… that’s all. I will never fly with this company again neither recommend it to anybody