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“Please avoid Indigo!!!!”
Review of IndiGo


Reviewed 3 weeks ago

Initially, due to operational issue lady supervisor said it would delayed for approximately 3 hour but it more then that this is extremely disappointing and unacceptable....

Date of travel: October 2024
Thank Karkimoj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (9,645)
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41 - 45 of 9,645 reviews

Reviewed 3 weeks ago

The service at the airport is the worst i have ever seen! The staff is rude and not pleasant at all!
We bought four trans-Atlantic tickets, from Abu Dhabi to Singapore via Mumbai. We made an early check in, and got seats on the plane. The security at the airport let us pass and we arrive to the gate, waiting patiently for the boarding to start. Only when our turn arrived, they said it’s impossible to get in the plane with electronic boarding passes! No matter what we tried they won’t let us to the flight. Four tickets!!! The crew at their desk was impatient and didn’t try to help, hardly looking at us, it was a terrible experience. Eventually we didn’t got on the flight, no refund, nothing. We were speechless…
Even if it’s written on the tickets, and we missed it, it’s not that we didn’t pay full price for the flight… our only “sin” was that we had only electronic boarding passes… that’s all. I will never fly with this company again neither recommend it to anybody

Date of travel: October 2024
Thank Passenger768176
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

I attempted to book extra luggage for my connecting international flight, but the system just keeps loading. The 6Eskai online chat facility only directs me to use the app to purchase the extra luggage. Additionally, the advertised international customer service number is out of service. This is extremely frustrating and poor service!

Date of travel: October 2024
Thank Vignesh D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IndiGo6E, na at IndiGo, responded to this reviewResponded 3 weeks ago

Dear Sir/Ma’am,

We sincerely regret the inconvenience caused. We request you to please share your booking details and contact number on our other social platform so we may look into this further.

Regards,
Team IndiGo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I think basic cotton for children should be provided.they have immense ear pain issues. I was traveling via Nepal to Delhi n I wasn't given cotton for my kids.its a basic standard thing to be provided.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Meander813960
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Having traveled internationally several times, For the first time in my travel history, I chose Indigo airlines to travel internationally, and it turned out to be the most frustrating experience. The ground staff are illiterate.

Date of travel: September 2024
Thank Jet38765443662
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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