I had booked Indigo flight on 19.05.2024 for travel from Mumbai-Istanbul-JFK on 13.08.2024 6.00 AM. I reached airport on 12.08.2024, at 10.53 PM I received the mail that the scheduled flight is cancelled, as I was already inside the airport i have contacted the Indigo desk at Airport, after lot of hassles they offered me rescheduled flight on 15.08.2024 from Mumbai-Delhi-Istanbut-JFK leaving at 1.15 AM , on 14.08.2024 as I was checking the status of my flight I found that only one leg of my journey i.e. Mum-Del-Istanbul was confirmed and Istanbul-JKF leg was on hold, I contacted Indigo customer care but didn't receive any proper resolution, As I was worried about getting stranded at Istanbul airport I dropped the idea of traveling by rescheduled Indigo flight and booked the ticket for travel on 15.08.2024 with Qatar Airways by paying hefty amount due to last minute booking. Indigo processed my refund after deducting about 10,000/- from my original amount of @ 75,000/-. The mental harassment & trauma I faced by this horrible experience is beyond words. I strongly recommend not to fly Indigo Airlines.

This is one of the worst airlines ever in the world. They say top rated low carrier flight but they don't have sufficient flights and they try to manage customers by fooling. Everytime they ensure flights are delayed since either say technical issue, operational issue. They are heights they don't even people travelling with infants every flight of theirs are delayed 2 hours and this time it's total mess 9 hour delay for one hour flight. It's a complete junkyard flight. Don't ever travel railways, land transport are best compared to traveling in this mess

I’ve traveled multiple airlines in the last 22 years and I can openly say that this has been one of the worst experiences. Their flights are continuously delayed, offer no assistance to customers, and the aircraft is SUBPAR to say the least.

Air India is probably better than them (in fact any other airline is at this point).

Most worst Journey that I had in my life with this airline. I travel frequently to many countries due to my work. For the first time i choose Indigo airlines. This Flight they boarded almost 700 + passengers in one flight. the duration of the journey is 6:30 AM (Mumbai) to 3:30 PM(Istanubul). which they should cover both breakfast and lunch but they served only breakfast. While Booking I opted for window seat but they did not allocated that too. coming to airhosters they were more than 8 members but no use they simplying have their meal in the kitchen room and having fun. Totally I urge no one to choose this airline and waste your your money.

I would give ZERO if I had the option. Due to the domestic flight delay - we missed our International flight and were stranded on the airport until 2am with NO HELP whatsoever from Indigo. They declined the request for compensation too.