My experience was very bad... The staff in the counter was very rude.....I m not satisfied with indigo airlines...they all are very rude

SCAM - HYDERABAD AIRPORT- BRIBE DEMANDED BY GROUND STAFF Manager " SADATH" for extra hand baggage. I work for Tech Mahindra, Chennai and have travelled to Hyderabad officially with my colleague. We have booked the return flight 6E - 598 to Chennai departing - 5:45 PM. PNR - V6IFSX. We did online check-in and then when we reached airport 4:35 PM. There was a long queue in the entrance and too many staffs asking "R u a DIGI Yatra passenger" No clues. Security had a RFID scanner, which was not scanning the QR code of most of the passengers, then argued and so on.. there was a 10 min delay in entering the airport. Next a very long common queue with domestic and international passengers to drop the baggage. while we reach the baggage drop counter by 5:02 PM having 43 more minutes for take off.. We were denied to drop the bags saying time up. Go in next flight. there was too many calls back and forth with the agents and their seniors.. At last by 5:15 one kind staff took us to the `business class security check to pass thru the line for boarding, where there was a Rude Indigo ground staff named " SADATH" denied our entry saying he cant allow any passengers with 2 hand luggage. He was pretending to be the proprietor and was so harsh on the other kind staffs trying to help us. what a shame !!! He doesn't have the courtesy to listen us and was repeatedly shouting to move on for the next flight and pay the fare difference. Brutally, laughing at us with sarcastic comments that we are bound to drop bags before 60 minutes to take off and mistake was on us. As if the queue management was all done well, its a shame on the airlines ground management. Both of us were asked to pay him a bribe of 5K each to "SADATH " for proceeding on the same flight as booked. When we refused, we were sent out of airport to Indigo counter and get another ticket. We called our travel desk and have chosen AIR INDIA flight via Blr to Chennai and reached home.
My sincere request to take a harsh action on this staff being so rude and impolite with the passengers. He also trap us for demanding ransom to allow extra hand luggages.

Worst travel time in my WHOLE life!
Horrible! I will never take this company again!
I was flying to Kuala Lumpur.
They didnt allowed me to go on the airplane for a visa transit!
Less then 24 hours for every country in the world you don't need a visa for transiting! I was stuck at the Istanbul Airport for a whole night and a whole day I was crying noboby to help me!
No internet! No money!
Hopefully my mom helped me! She bought me a new ticket....
Really bad behavior I lost all my money in this flight ticket...
I don't recommand you to travel with indigo airline! never !

It was sad that Indigo choose not to resolve the issue - even though they called me and promise to do so.

I paid for fast forward service - seat selection plus priority checkin service - which due to system failure was not provided .

However I can understand that and requested just to review it and offer the refund for the service not provided .

The agent called
Me
And
Promise to resolve it but till
Now
No resolution

This airline is one of the worst I've ever experienced. The in-flight service and staff conduct were both unprofessional. There was no entertainment or food provided. Despite claiming to be a low-cost carrier, ticket prices consistently exceed those of standard airlines. My most recent flight was particularly disappointing due to the mishandled baggage, which I only received three days after arrival. I am extremely dissatisfied with this airline and would not recommend it to anyone.