Irresponsible and no value for money and not considering international flights and not allowing passenger to enter 1hr before also,considering as emergency

Worst experience. Always delayed. No prior intimation nor no update. Worst staff. I will never ever travel via IndiGo in my life time. Please keep up your timings

Delay of 6 hours due to poor management. Constant lying when asked for explanation. No compensation for missed connection and extreme delay. This has been happening more often than not with indigo. They told us register complaint so we served better next time. At least 100 people on the flight wrote to indigo. I don’t think they’ve even opened the complaint box as airline still hasn’t owned up to its mistakes nor done anything to rectify it.

Purchased additional 75kg additional baggage weight. 3 travellers checked in 120kg. The check in girl at Indore airport wanted to charge for extra 2 kg as we were 1.8kg over. Is the weighing machine at the airport really so accurate that Indigo can say with confidence that there is no room for variation nor error of 1.8kg when weighing 120kg!!! This is not the first time this has happened as we regularly fly internationally and purchase additional baggage. Are the airport staff paid commission to charge customers a penalty? On top of it, unacceptable to speak so arrogantly to customers.

I had been hearing about Indigo service degrading but after the experience I’ve had in my recent travel from Mumbai to Bangkok, I’m never going to pick Indigo even if it’s the cheapest option. The service was poor even from a domestic flying perspective, nevermind the fact that it was an international flight. We had to wait hours to even receive water and the attendants purposely acted as if they could not see us trying to call them. Not expected from Indigo.