The Flight as a whole was very good. We departed and arrived to destination on time. The service was excellent and the food was good, mostly the dinner, breakfast were cold sandwiches.

The worst for me was their seats, was very uncomfortable mostly for a long trip of more than 8 hours.

When we returned to home we arrived to our destination 1 hour later because the captain had to wait for a group of nearly 50 people that came late.

Very good airline but they need to improve the assign seats for their passengers.

They took the handluggage from lots of passengers even though ours would have fit under the seat in front and not even a sorry. The plane was also not cleaned, found rubbish from precious passenger in the seat pocket. First and last time we fly with Iberia.

Booked my flights 08May Johannesburg/Madrid/Munich , return 04June 2019 Basel/Madrid/Johannesburg on Internet on their cheapest tariff. Highly recommend that this airline puts the following remark at the top of their internet Iberia booking schedule That if you book on their cheapest air fare and need your suitcase to go into the hold you have to pay a hefty extra fee !!!!!. I landed up paying twice on outgoing and return flights Euro 45 which amounted in total to over R 1600.00. So this is not a cheap tariff and this is misleading the public.
Furthermore they cancelled my connecting flight from Basel to Madrid on the return flight but this flight was cancelled totally of their weekly flight schedule from Mondays to Sundays , no apologies or reason for this cancellation via the internet booking. Very annoying as I had an overlay of 10 hours at Madrid airport before a ten hour flight.So another disaster with this airline. I then enquired and found out that one could book into a lounge for Euro 35 again at passenger,s expense where one could have a free lunch, dinner, coffee or sleep there if one was tired.
So overall a very bad experience and thank god Iberia will no longer be flying into South Africa as off 30/9/2019 ! However, whilst queueing at Madrid airport to board the homebound flight, I heard quite a few passengers complaining about this unmentioned additional charge for baggage to go into the hold .

I left my Carry On (Wich I know is my responsibility) on the connection flight from Madrid to Barcelona and it has been impossible to reach a phone number where they can supply any information. Instead all the employees have been rude and worthless pointing that it was my responsability.

Trust me dont book a flight with these guys! At least I know I wont

A disappointing experience. The trip had four Iberia flights (London- Madrid, Madrid-Quito, Quito-Madrid and Madrid to London) [I normally fly BA but there is no BA flight to Quito and Iberia is the One World Partner]. Generally the Business Class Service (food, flatbed) is better on BA.
Iberia added some other quirks to annoy - having booked to premium long haul tickets I was surprised to find that on the Quito to Madrid leg, myself and my wife were given seats on opposite sides of the plane.
In Madrid, their handling of the final leg back to London was farcical. Our Boarding Passes (issued in Quito) said we would depart from Zone S which is near the Iberia Lounge in terminal 4S. They started displaying that the flight would leave from Zone H (which is in a different terminal!). When I asked at the desk how to get to Zone H they said no its leaving from S36. When I told them their displays were all wrong, they acknowledged it but didn't change it for 2 hours. Then they displayed S42 as we went to Board they changed it to S27. Terminal 4S in Madrid is very large so the distances between this different gates in not trivial when the flight is about to close. Then actually at the gate the queueing was disorganised resulting in passengers trying to push in.
On one flight the in-flight entertainment system had poor sound and would only really work if you watched in Spanish with English subtitles.