I got bumped off my Iberia Flight to Nice in Madrid even though I was at the boarding gate before boarding started and had a boarding pass and had paid extra for choosing a seat. I and others were connecting from an Iberia flight from Coruna which was late, so they must have sold our seats to others. But the Nice flight was also late so we were at the gate before boarding started. There was 45 minutes wait at the Iberia service counter after we got bumped, so I bought another Iberia ticket on the next flight before they were all allocated. Iberia refused to refund me the second ticket when I eventually got to the service counter where they transferred me to that same flight on my original ticket. Not at any time did any Iberia staff apologise for selling my £350 seat to someone else. They react as if their customers are just a massive inconvenience to them. Who else could continue to trade while treating their customers with such contempt.

I was unfortunate to have another Iberia flight booked for me, but at least this proved that I wasn't wrong the first time.
Again, bad service, very bad. The team on board doesn't seem to care enough if you are a customer. I had to ask 4 times in one hour and 15 minutes for a fork, before getting up and picking it up myself (oh, the bell, to call assistance, well... at Iberia doesn't mean much).
Very bad food or snacks, but as always you can save yourself from some stomach sickness by ordering a low sodium meal.
In a month (since the last time I traveled), only one new movie was added to the list (already poor).
However, the worst part has yet to come... the check in at the airport! 7.30am - Barcelona T1 - and a queue of around 500 people waiting. Good luck

I showed up at the airport tonight only to be told that a flight I had booked weeks ago was cancelled. There was no prior notification and they were not able to rebook or help me find another flight. I have been scrambling to get to my destination and now am missing part of a trip I’ve had planned for a while. I had to book a next-day flight, which was significantly more expensive.

I highly recommend avoiding this airline. They were not helpful in the slightest and did not offer to compensate us for the massive inconvenience and money lost. I have never experienced an airline simply cancelling with no reason and not providing any further assistance. I’m furious and hope that no one else ever experiences this. I will surely never use this airline again and you shouldn’t either.

I had to pay 190 Euros for an additional bag ( they charge what ever they want ) and they left the bag in Madrid. Why do they offer a fare, if after they charge for the bags, for the seat, for the boarding group, for everything. What's the next charge ? For the restroom ????

Lost my irreplaceable luggage. They have an automated call handling system which is like something of a comedy show. When you do get through to a human, they give you the number you are calling them on. When you point that out the response will be silence.

None of the phone numbers on the web site exist. If you do finally track down a number, it will be playing a recorded message on a loop. There are no other contact options, except social media, which they ignore.

If you thought Ryan Air were bad. Well it can get much, much worse.