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“Cramped!”
Review of Iberia


Reviewed 11 February 2019

Not much legroom on this return flight which was made worse when the person in front reclined their seat. Would have been fine on a short haul but not comfortable on a 9 hr flight. Sad to say the airline food was poor as well. On the plus side the in-flight entertainment was good and we arrived safely and on time.

Date of travel: January 2019
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank barrett65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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146 - 150 of 15,286 reviews

Reviewed 11 February 2019

I am thankful that Iberia has resisted the temptation to become a budget airline (TAP, RyanAir, etc.) because it shows in staffing and quality of the flying experience. Specifically, the flight departed on time, my baggage arrived intact, the onboard meal was edible, and the flight attendants were pleasant.

Date of travel: February 2019
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
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Thank caleb192837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2019 via mobile

My family and I where recently caught up in the DRONE saga the issues at Gatwick meant our flight from Lanzarote to Gatwick had to be re directed into Madrid.
The flight was smooth there was on flight WiFi where you could use the on board entertainment which had a selection of films games tv shows I was rather impressed with this, there was also charging ports available for phones tablets etc. The staff where very friendly and helpful speaking in English and Spainish. I would recommend the airline.

Date of travel: December 2018
Thank Emma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2019

Three of us booked flights Santiago - London Heathrow with Iberia via Madrid. On the outbound flight from London flights were delayed to final destination by just over 21 hours. On the return flight from Santiago flights were delayed to final destination by nearly 25 hours. Hotel accommodation provided in Madrid was equivalent to 2 star and no transport provided. Accomodation was inappropriately on a shared room basis. No information was available about anything at all and to be fair none of the staff seemed to be informed about much at all. At one point the service desk staff gathered up all the paperwork and ran beyond the security barrier so they didn't have to respond to the huge number of people who wanted to know what was going on. Once on the plane both to and from Santiago, onboard flight attendance was poor. Toilet paper ran out quickly, toilets were dirty. Refreshments were not available as advertised. Food was poor quality. Flight attendants appeared more intent on reading their newspapers in deckchairs in the galley than supplying minimal service on the long journey. Advised that some form of compensation may be available for the very significant delays, we have spent many hours attempting to submit claims online via Iberia's website all of which have been inconclusive because the format does not recognise flights that have been cancelled and changed to other flights on outbound and incoming journeys. There is no other means of making contact. This airline should only continue to sell tickets to passengers who accept minimal customer service levels and don't have time to look around for the cheaper tickets that are available with other airlines who do actually provide a better service - Air France, KLM, LATAM for example. I wish we had read the other reviews before and realised just how bad Iberia has become. It didn't used to be this awful but we won't fly with them again until we see the reviews becoming more positive.

Date of travel: December 2018
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Nicola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2019

While access to BA lounge prior to departure made the wait very pleasant, no priority access to gate once we arrived at the Iberia gate left us with a sour note. Other airlines pre board business, have access to front of plane to make lines disappear but not Iberia. Service in business was not what other airlines provide. The extra money for this upgrade was not worth it. I will continue flying Swiss business for their excellent customer service and not fly Iberia again.

Date of travel: January 2019
    • Customer service
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
1  Thank Ildi469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC