We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A 13,5 hour flight is loooooong no matter how or what”
Review of Garuda Indonesia


Reviewed 20 September 2017

When you see arriving the impressive crew , in their mong skurts , you forget that you have at least a 13,5 hour flight ahead of you.. PLus a domestic flight , meaning you will stay for 16 hours in a airplane-seat ............ but the service , meals , entertainment made it digestible !

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Hubert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (4,791)
Traveller rating
Traveller type
Time of year
Language
  • More languages

733 - 737 of 4,791 reviews

Reviewed 20 September 2017

It is always a pleasure to fly with this airline, the service is really good and the food is tasty too.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Tofrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

Such a great fly with Garuda Indonesia. The ambience is clean and cozy, the cabincrew is nice, the food is delicious.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank regitasomantri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

As frequent GA Miles travelers to Indonesia this was our first long haul international flight to Europe with Garuda...the overall airline experience was exceptional in terms of quality & value for money. Whilst Jakarta & Denpasar GA Lounges are still a bit basic the in flight service is five star!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank annsee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017 via mobile

I chose GA because it was voted as a best airlines, so it might be an on time flight.
I chose morning flight from banyuwangi to surabaya. It was trully terrible. The flight was delayed for more than 4 hours. It seemed due to not many passengers.
I tried to contact GA live support (chat), 30 mins waited and no one replied.
Best airlines? No!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank dewikartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC