I paid 13k for my flights and I put my trust in this company for a comfortable flying experience, even though there were cheaper options on the market. They charged me wrongly when boarding the plane because of some sort of technical issue, put me on the spot, so I had to pay there and they told me to reach to support for a refund. When I reached out to their support few times, they never answered. The whole experience seemed like they were trying to sneakily get your money, (selecting seats starting from 60€!?) exactly like budget airlines would do. But even they have the decency to respond… I will never ever fly with this airline.

The new business class seating is very uncomfortable. There is no foot rest and they don’t recline. Finnair chose them because they are cheaper, lighter, and require less maintenance. All three reasons are about cost savings, sacrificing comfort and utility. We took 4 different 10-12 hour flights, and my back was sore after every one. Laying down is a complex maneuver,

Initial flight to Helsinki was canceled and notified very late
The return flight Bathroom cleanliness was not the best.
Food was horrible

The worst airline, you guys delay my flight from dubai and affect my itinerary then want me to pay extra to extend my flight back to dubai so my trip doesn't get affected because of unclear reason of delay!

I recently had a disappointing experience with Finnair, particularly on their Oulu to Helsinki route. The ticket prices are exorbitant, often exceeding 400 Euros for a flight that lasts less than an hour. This pricing feels unjustifiable, especially given the lack of in-flight services. The overall service quality was subpar, with minimal offerings on board, and the staff's attitude left much to be desired. It's clear that Finnair holds a monopoly on this route, which likely contributes to the poor service and high prices.

Additionally, reaching customer service was a frustrating ordeal. Phone wait times exceeded an hour, and the chat service was even worse, with delays of up to three hours. This level of customer support is unacceptable and adds to the overall negative experience.

In summary, my experience with Finnair was highly unsatisfactory in every aspect, from pricing and service quality to customer support. I hope they take steps to improve, as the current state is far from acceptable.