I recently flew with Finnair from London Heathrow (LHR) to Helsinki and back, and unfortunately, my experience left much to be desired.
On the outbound flight, there was a delay of approximately 25 minutes, which occurred after all passengers had already boarded. While minor delays can be understandable, the lack of communication from the crew about the cause of the delay was frustrating. Additionally, the onboard service and food were below the quality one would expect from a national carrier like Finnair.
The return flight experience was even more disappointing. After I had checked in, the flight was abruptly cancelled. Passengers, including myself, were rebooked on another flight scheduled for approximately two and a half hours later. To make matters worse, there was no explanation provided as to why the original flight was cancelled, leaving passengers feeling confused and undervalued.
Finnair needs to reevaluate its approach to passenger communication and the overall quality of its service. Timely updates and transparency are essential during disruptions, and service standards should align with the expectations set by their reputation as a leading airline.
This experience was not what I anticipated, and I hope Finnair takes steps to improve these aspects to restore passenger confidence.