This is the most shocking to know about this airline they don't allowed customers to get a refund if they purchase their economy tickets even if you canceled your booking within 24 hours you don't have that right booked ticket via RCG. SE dot use them cause they have hidden charges
Book the tickets last February 19 around 7nish heading to Helsinki and decide to cancel the booking the day after around 5 pm and did it via web page of RCG. SE my daughter got a reply that it was canceled but she cant get her money back. No explaination given and I was asking their customers service personnel where would the money go he couldn't say nothing it's just that it's thier policy. They could still sell the ticket but yet they won't give the money for the refund and ball tossing between the rcg. Se that they will hold the money... This is just clean day robbery towards a child who paid and canceled her flight.
Thou the customer service was polite thou bonded by the companies policy so weren't so helpful.
No more finnair & RCG. SE for me and my family.
There are better airlines and travel agencies than this mentioned above.