Well.. don’t ask for anything..like water or anything else as you probably wont get it ..friendly but attention span very limited
Well.. don’t ask for anything..like water or anything else as you probably wont get it ..friendly but attention span very limited
1,670 - 1,674 of 3,032 reviews
I am impressed by flight, the quality of services and caring crew. The flight was good, staff caring trying to make you feel comfortable, meeting your requests. Slept well on the flight, they did not bother you while sleeping. Surprised to get my passport wallet back (which it seems I have left at my seat) when I was boarding a connecting flight, they even said they were trying locate/ find me. Would definitely take FIJI air gain.
always enjoy flying Fiji Air, it's the easiest way to & from Wellington & always good service, nice people
No problem with the service or staff but the old plane used on the Melbourne / Nadi route needs to be retired ... in business class nothing works . My, nor my hysband’s, seat would not go back no matter how many times we pressed the button and the foot rests were not operating either . Sadly there is no other option except a better plane that means a stop in Sydney and transferring from Sydney domestic terminal to international and all the associated management of collecting and rebooking luggage ... not ideal for elderly travellers , especially as our trip originates in Tasmania and already means rebooking from domestic in Melbourne . Please update the direct flight form Melbourne . We deserve the best direct flight you can provide .
My family and I used fiji airways for the first time to go from Sydney to fiji, fiji to los angeles, los angeles to fiji, then back to Sydney. Tickets were booked in Feb,6 months in advance. Special notes were made about my son's nut allergy. I then followed up via email and confirmed that special meal would be allocated for him. Was told that all has been organised for him. I printed the emails and took them with us on our holiday.
August came and my son was the last one on the entire plane to not get a meal. We questioned the staff. We were told they would go see the special meals list. No-one came back but by now everyone had finished their meals. Garbage was being picked up and drinks handed out. We questioned again. Found out he wasn't on their lists. Was promised they would go get a meal from business class. Waited but no-one returned. Questioned again. Sorry but we can't access meals from business class. My son had to suffice with fruit and yoghurt cups as meals to get to fiji. Had to buy him a burger at fiji with Australian dollars at the airport in between switching planes to los angeles. Were promised before getting off the plane at fiji that in 3 hours time when we board again he would have nut free meals.
3 hours later hopped on the next fiji airways plane. Same thing happened to him. The whole wait, the embarrassing questions and everyone staring. This time as a parent I got angry and frustrated as it was the usual standard answers that just wouldn't do. We paid the same amount for his ticket that everyone else paid.
So now for a longer flight, fruit cups, yoghurt and dry cold bread rolls.
He was starving when we got to los angeles and hell, so were all of us. The food was inedible for breakfast and we're used to ruffing it on our rural farm in nsw. We have travelled British airways and qantas on so many flights and the food was always plentiful and half decent. Fiji airways food is absolutely garbage. If this happened happened to my son we still wouldn't travel again with them.
Anyhow on the return trip 2 months later after using the managers name provided and the email address to ensure that the return trip would have our son catered for, the same thing happened.
I was even more upset as we had spent now at least several days between booking and trying to fix his meals, just to fix meal issues and had at least 4 and a half hours total flight time just arguing over meals in the air.
Same answers again. My wife showed them the emails to the manager that were done whilst in the USA and explained how on prior flights the other staff were shown the emails from February organising his meals.
We showed them the Feb emails again too.
Same hopeless fruit cups, yoghurt and dried bread roll.
Had one day in fiji and were promised his meals would be fixed for the Sydney trip the following day.
We get on the plane and now a different scenario, the only meals they felt safe provided a 13 year old was vegetarian meals that no-one would be happy eating. Once again, he didn't eat.
He can go to Italian restaurants, Asian, Mexican and the lists goes on. Eats all types of meat, sauces etc. Just can't have a physical nut in it. But they couldn't even organise a meal of any kind.
Very embarrassing for this airline and even more so for the paying customer.
Our holiday wasn't relaxing getting to USA, being there or coming back. Fiji airways ruined it.
And to make it worse no-one from customer relations contacted us to make amends for this royal stuff up.
Do yourself a massive favor and choose another airline.
On the plane, early morning before other people were up she asked for a cup of water. The gentleman said he would get her a cup. He proceeded to open up all blinds on windows. Went and got the jug of water, walked straight past my wife too the beginning of the isle and started asking people if they wanted water. I was highly irritated watching this. When he got to our seat half an hour after asking my wife asked for her glass of water but he ran out. She waited and waited until a different person was serving water to other people and he was about to walk past her when she had to stop him and get a glass. Not only is customer service bad, but it's like they go out of their way to make it worse.
Oh and as another point, I had pins and needles even on the shorter length flights as the seats aren't to other airline comforts in economy. They walk around on the short flights to fiji with half a dozen blankets for an entire isle and you have to put your hand up for one like your trying to win a contest as a kid.
You will get a cup of water not a bottle and need to wait forever to call someone round to get a refill.
Overhead compartments are smaller too even on this plane which was the largest one in their fleet. Bags that fit on qantas and British airway planes, don't fit without squishing them into fiji airways planes and we use back packs.
And lastly, when we left los angeles we had to wait, be placed on buses at the tar mac while standing up, then be driven for 5 to 10 minutes to a separate terminal. Had to get off, walk up a ramp connected to their plane and then wait in line to get on board. This was already after we waited in line when our numbers were called to board at the main terminal. A lot of standing up.
Turns out fiji airways doesn't pay enough to the airport to have their planes drive straight up to pickup their customers.
All things you aren't told in advance.
Huge note too for customers like myself booking for the first time online - on the return trip from USA the date has a tiny +2 next to the arrival date in fiji. I tried doing 3 nights in fiji for my family. When I booked I lost 2 days from the date line which I didn't know. I contacted fiji airways a couple of hours later and asks for it to be changed. Explained it was my first time booking like this and not going through an agent and if they could make a one off change for me out of leniency. I paid $984 AUD from memory for a return ticket to los angeles from Sydney. They wanted $150 usd from memory to change the date even though the ticket was booked for the return date 8 months in advance. Wasn't a great start as customers with this company and not great for fiji tourism. They say they are all about fiji, but would rather me spend my money in America than in their own country.
As you can see as a whole for customer service this trip was a massive failure. I feel special on our qantas and British airway flights. We have to work 3 to 5 years to save up for a holiday. You won't feel special on fiji airways flights.