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“Ok for the price but nothing more”
Review of Eurowings


Reviewed 16 January 2019 via mobile

Cheap low fare cost company so don’t expect any service. Only thing included is water. Even entertainment you have to pay for, cost for movies and play games 10 $. I don’t wanna complain at all, beacause the flight was cheap. But if you fly 13 hours you would at least expect to lean back and a watch a movie or two. (Without use your credit card)

Seats where ok. But would I recommend this airline? Yes, if you wanna have a cheap flight and no service. If you like to have a drink or two with clean toilets and good service no.

Date of travel: January 2019
Thank JohanFrasseFransson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 - 62 of 6,906 reviews

Reviewed 16 January 2019

For a low-cost carrier, I had a totally problem-free experience with Eurowings. The online ticket purchase was straightforward, as was online checkin. Both legs of the flight were absolutely on-time, the seat on an Airbus A319 was quite all right, enough legroom and comfortable. Obviously the food and drinks have to be purchased, but on a one hour flight, one can easily do without, if one doesn't want to pay airport prices for a beverage. You don't get the El Cheapo feeling on this airline that is so present on some other carriers. I will definitely continue to fly with Eurowings.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank DonaldBaillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2019 via mobile

The Best Class for this flight was very much worth the extra price. Premium Service, free Entertainment and comfortable seats.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank cindersmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2019 via mobile

Our flight was part of a package tour so we didn’t know what was included. Later we’ve found out that food was included but it was definitely very basic and a tiny portion. We had to pay 9,90 Euro for the entertainment package for each screen. The choices are ok. Some kids entertainment was included. It was an overnight flight and we were sitting in the back of the plane so it was pretty cold. If you wanted a pillow or a blanket you had to pay for it. The flight was an hour late. (Btw the outbound flight was more than 3 hours late). The flight overall was uneventful. The flight attendants could have been nicer. Overall not the best but definitely not the worst experience.

Date of travel: January 2019
Thank 532maggiek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2019

Roundtrip service VIE-FCO in early January, BASIC fare class, total roundtrip price 38€ (!!!); no checked baggage, allowed to take a carry-on bag (8kg) along with a backpack on board.

OUTBOUND:
6:10AM departure from Vienna on time. At the gate, they did not ask any questions about luggage or measure the weight/size thereof. (Maybe because the plane was quite empty - still a big plus as opposed to Ryanair or Wizz Air horror stories.)
Plane clean and plenty of legroom, flight attendants polite and courteous. No service included in BASIC fare (not even water or coffee), but that's alright for a short 1h 20min flight. All in all a 9/10 experience.

INBOUND:
Late evening departure from Rome delayed by 45 mins - no information for passengers whatsoever - not on the displays, not online, gate attendants chatting with each other and annoyed when being asked about flight status. (I think it is quite weird to indicate a flight is "on time" when boarding has not even commenced at the time of scheduled depature.) While boarding, we got stuck inside the jet bridge for approximately 15 minutes in -6 C temperatures - not a nice experience when already being delayed.
Flight attendants on this flight very unfriendly, not a single smile, overheard them chatting in German and complaining about a passenger who would not stay seated. Even though it was a half empty plane again and they had next to no job to do in-flight. Oh, and they could not wait to rush off the plane upon landing. Not professional at all.
All in all a 5/10 experience.

ENTERTAINMENT: WiFi available for a surcharge, but I liked the free flight tracking app a lot. Connect to the free WINGS network in-flight and track the altitude, speed and heading - might comfort nervous flyers a lot!

VALUE FOR MONEY: Definitely yes and definitely a better option than Ryanair or Wizz Air in all aspects. I would (and I will) definitely fly them again!

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank tamaspetenyi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC