This is a budget airline operated in cooperation with Lufthansa. However, the check -in procedure was very awkward as when we checked into out original flight in Chicago with Lufthansa, they could not check in through to our final destination. We had to go through the entire check in process again in Munich. There were long lines and the counter personnel for EuroWings was not very informed. Once on the airplane, we where quite surprised to find that everything was ala carte and had to be paid for in addition to the ticket price, including blankets, pillows, music, video, games, etc. It was a 10.5 hour flight. If you are on the lowest level seating, you are provided no meals, snacks or beverages. They can be purchased. All you are given is one bottle of water. It turns out, we were booked into the second-tier seating (we did not know this until we got on board) and we did get a small meal. It was not very good or well prepared. There were only two toilets that I could find, By the end of a 10 hour flight, there were in disgusting condition.
On the positive side, the cabin crew handled the passengers well considering that many of them were quite upset by the level of service. The seats were fairly comfortable, even a little wider then most airlines. The flights did leave and arrive on schedule.
All long flights are awful in economy class. That is a given. You get what you pay for. However, this was more awful then normal and the fact that we were provided so little information made it even worse.
I will avoid this airline in the future if I can.