I previously wrote about my "pre-travel" experience with this airline but, after the treatment we received from Eurowings, I am encouraging everyone to avoid this airline.
Our flight from Stansted to Munich, via Cologne Germany was unpleasant. The airplane was completed booked and the cabin very hot. The overhead air vents didn't work and the arm rest on my chair was damaged and since it would not allow me to push it up between the seats, it kept pinching my forearm.
When I requested water from the flight crew I was told I would have to pay 3 euro for it. Water isn't free?!
When we arrived at our hotel late Monday evening and the hotel staff brought up our luggage, one of our bags was destroyed. The locking zipper and TSA lock had been ripped off of the luggage removing any ability to lock the bag in the future. Of the three lockable areas on the luggage, the airline destroyed all of them. The zipper pulls were no longer on the bags and the airline replaced them with string.
Upon reviewing the Eurowings "damaged luggage" policy I will be unable to file a claim for the damage to my luggage because their policies are so strict.
They require 7 days notice, I didn't have access to the internet, a damage report from the destination airport, my bank account details, SERIOUSLY?
Since I am unwilling to give them my bank account information and a damage report I am stuck with a suitcase I will no longer be able to use while traveling. I am out the cost of the suitcase, $180 and the TSA lock, $10.
I WILL NEVER FLY EUROWINGS AGAIN AND I SUGGEST YOU LOOK ELSEWHERE ALSO. ONE MORE THING. THEY DO NOT OFFER ANY ASSISTANCE TO THE DISABLED.