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“London to Sydney”
Review of Etihad Airways


Reviewed 22 December 2024

We flew longhaul with Etihad with return flights London to Sydney via Abu Dhabi. The journeys went smoothly and the cabin crew were fantastic. Comfortable planes and good, plentiful food. The ground crew, also, were helpful and friendly.
We had been alarmed by negative reviews prior to our trip, but were pleasantly surprised by the whole experience.

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Cosmichoover
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 24 December 2024

Hello there,


We are very happy to hear that you thoroughly enjoyed your journey with us. We hope to welcome you and your loved ones on board soon!

Thanks
*Aby

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (21,324)
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805 - 809 of 21,326 reviews

Reviewed 21 December 2024

Very good trip iam very happy to travel with etihad airways the plane is amazing and the seats very good
I think this is the biggest space between seats i ever seen

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank IslamS759
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 23 December 2024

Thank you for sharing your experience! We're thrilled to hear you loved the comfort and space on board. We always strive to give you the room to relax and enjoy the journey—looks like we nailed it!

Can’t wait to have you fly with us again soon. Comfort and luxury are just a booking away!

*Flo

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Reviewed 21 December 2024

Etihad are a nightmare. Canceled mine and my partners flights even thought we notified them of a change required to our booking well in advance due my partner having a medical emergency. Their "customer service" is anything but, after days of them dodging the issue, repeated promises of action with nothing happening, we ended up having to book with another airline. Etihad are now trying to extort almost $3000 out of us to get home on a flight we have already paid for in full. Complete con artists that do not care about their customers at all.

Date of travel: December 2024
Thank Ben E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 26 December 2024

Hello Bene,


We are displeased to hear your feedback. Please submit the following complaint here - https://www.etihad.com/en-ae/help/feedback . Once you have submitted the form you will receive a case reference number starting with 24XXX this will be looked into by our dedicated Guest Relations Team.

Thanks
*Aby

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Reviewed 21 December 2024

Great service and flying experience. Amazing food and comfort. Would love to travel again through Etihad and visit Abu Dhabi as well.

Date of travel: December 2024
Thank Chandan A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 23 December 2024

Thank you for the fantastic feedback! We’re so glad you enjoyed the service, food, and comfort on your flight.

Abu Dhabi awaits, and we can’t wait to welcome you back for another amazing journey.

See you on board soon for more unforgettable experiences!

*Flo

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Reviewed 21 December 2024

Seats have very small room, my knees touching the chair in front of me, no TV screens , no entertainment, same as as commercial flights, no value for money

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Sherpa13419060871
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 26 December 2024

Hello Sherpa,


Thank you for your valuable feedback. Guests are able to check all our flight facilities during the booking flow. If your flight is a short haul flight this would be operated by the A320 or A321.

Thanks
*Aby

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