We travelled from Abu dhabi to Sydney recently in the month of Jan 2021.Despite several limitations including the particular flight’s passenger cap being at 35 odd passengers, Etihad airways has not changed or cancelled our planned travel. Also, Etihad’s ground staff & flight crew were perfectly professional & helpful. This was my first long haul flight with Etihad and Iam totally impressed.

The airline cancelled the flight and now not refunding my amount, initially they asked for reschedule and when I did not agree now they are asking for I should bear the penalty but my point is why should I if the flight was cancelled.

I paid £50 extra to book 2 hours stayover flight instead 7 hours. But its cancelled and offered me 12 or 7 hours stayover in same money. In 17 hours duration there was no proper meal offered. From pakistan to Abu Dabhi offered cheaper sandwich and from Abu Dabhi to London flight that scheduled 2am, at arrival gave just one water bottle and really horrible sandwich as meal. On complaint, they said we offered limitied food services because of Covid19. But i think this Covid19 show real dirty trick of business. If dont want to provide meal because od covid19, why charging for meal.
I requested Etihad Airway please stop playing with customers to offered short stayover flight and charged more money and change it to long stayover.

Flights were cancelled twice, I got the refund after much effort but my partner was refused and this was transferred to the travelbank with his knowledge.

After many messages and email back and forth, Salma from Guest relations has decided that this case is closed.

Not good enough., My partner is locked into flying with them or loose 1000,00 eur, but i will never fly with them, even though when th first flight was cancelled we rebooked for later in 2020,( Novemeber), he was informed and guaranteed a full refund. staff at the customer service counter have no clue and give out incorrect information. be aware of this.

Don't expect good service from this company.

I flew with Etihad Beirut to Sydney via Abu Dhabi in Business class. The flight occurred amidst lockdowns and multiple flight cancellations. Checking-in at the airport took almost 2 hours because of changing rules, quite chaotic process, lounge access removed just few days prior leading to staff giving wrong information and getting stood up at the lounge in Beirut. The lounge in Abu Dhabi was open but had been incorrectly told by Etihad staff over the phone that it was closed. The onboard service has been optimised for reducing contact between crew and passengers. Each meal was served in one go on a tray with a lot of throw away plastic covers. Special requests or even simply asking for a cup of tea seemed like a troublesome ask. But the crew were very nice. We were provided with masks and cleansing gel. Lavatories were kept very clean throughout. One thing to note for those flying with kids, Etihad no longer provides activity packs to reduce the risk of transmission. Despite the issues.