I used to love Etihad (except when codeshare with Virgin) and travel 2 or three times a year NZ to Ireland and return.Flights are good, food ok and I have had my share of upgrades.Luggage allowance generous but the more I travel the less I need it. Have Lounge access and showers between long flights a lifesaver. Unfortunately with seat charging comes seat choosing and the colours and therefore prices are indistinguishable on my iMac screen and there is no progressive cost so you get to the end of a website booking with $500 extra cost. Gave up and booked via agent, which is annoying waste of time. Have 100k+ air miles. To purchase air miles they are US2¢/mile. Purchases on shop site are typically around 100k for an item (cellphone, vacuum cleaner, camera) available at $US500 not more than. 100k miles@US2¢ = $US2,000 ! Further I have never had a response to Etihad Guest Email enquiry, they are simply ignored. Phone service good but wanted 91,000 air miles for one segment economy upgrade to business class ($US1,823 equivalent). Unfortunately what is apparently intended to achieve loyalty is having the opposite effect and I predict the break to another airline is about to occur despite the fact that the amount of travel gives me lounge access. I regret that very much as I consider Abu Dhabi the friendliest airport in the world (and I have been to lots) and the airline better than Singapore Airlines and as good as Air NZ (both long-haul experts).