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“London to Abu Dhabi”
Review of Etihad Airways


Reviewed 3 weeks ago

We put in a bid to have the seat next to us unoccupied. The bid was accepted on the day of the flight so we had plenty of room. It was an A380. The seats are quite wide and there was plenty of leg room. The food was very good - I can't say the same for the return flight.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MKDrummond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etihadhelp, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hi there, we are glad to hear that your bid was successful and that you had plenty of space. Thank you for sharing your experience with us and and we hope to see you on board again soon. *Marc

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134 - 138 of 12,466 reviews

Reviewed 3 weeks ago

The flight was very comfortable in A-380. Wide seats and plenty of leg room. Food was also great. The European routes and trans Atlantic flights are pretty comfortable. But flights to south asia is always jammed and service is average and also the planes in these routes are not so comfortable.

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Eshwar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etihadhelp, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hi Eshwar, we are glad to hear that you liked the comfort and the meals on board. Thank you for sharing your experience with us and we hope to see you on board again soon. *Marc

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Reviewed 3 weeks ago

Customer service is appalling, unimpressive, underwhelming, disappointing.
Etihad bumped me (& 9 other passengers) off my flight on Christmas Eve due to overbooking. As a result I missed Christmas with family & friends. I had no choice in the flight I was rebooked on and I am still owed money for missed accommodation. They offered me $300 off future travel which I will not use. They are barely responding to my emails and they do not prioritise customer satisfaction. This is just the start of it. Other issues with this trip include a 7 hour delay, missing baggage, being offloaded off a connecting flight in error. Horrendous experience. Do yourself a favour and book with a different airline.

Date of travel: December 2018
3  Thank KO80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etihadhelp, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hello, we are sorry to hear that your flight was overbooked and we apologise for the inconvenience this caused you. Please send us your baggage reference (PIR) number in a private message to check with our team where your baggage is. Thank you. *Marc

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Reviewed 3 weeks ago

Was flying to India for medical treatment. My wife and I were pulled of the line and told there was a mandatory random search. I noticed I was the only African. They threw our clothes on the floor and despite protesting they continued to humiliate us. We were only rescued by the airport police. Our seats were prebooked but told us they were reallocated. I was told that the only space was in economy for one! I needed the extra legroom as I still had stitches from one of my operations.Despite the fact I was flying for medical treatment. I reported to the airport authority with my documents and they demanded the ground staff to reallocate the seat or immediately refund my money. They reallocated the seat. However our horror flight continued. On the flight they refused to serve us food until they served everyone. The food was cold and had not been heated up. We refused to eat. The situation only improves when other passengers complained and even offered us their food. The flight to Bangalore was a bit better but the staff were still very rude. On our return flight we changed to Qatar. Much better airline.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank 586kim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etihadhelp, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hello, we are sorry to hear about your experience. Please share all details along with your booking reference with us, by sending it to feedback@etihad.ae and our team will investigate the case and get back to you. Thank you. *Marc

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Reviewed 3 weeks ago via mobile

We had to travel to Chennai as my father in law passed away on 21/22 December. Whilst it was very stressful situation, tickets were expensive as we were trying to get there as soon as possible. My wife has one ticket for the evening and left early to be there next evening. I travelled with 2 children next morning. However the ticket prices were very expensive around £1500 per person. We are really dreading the credit card bills this month. Are there any bereavement fares tickets for these circumstances? We can produce a copy of death certificate. Is it possible to refund some part of ticket price (usual price to Chennai around £500-600)?

Any assistance will be greatly appreciated.
Looking forward to a reply.

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank gveera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Etihadhelp, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hello, our condolences for the loss of your father in law. Please send your booking reference along with the death certificate to feedback@etihad.ae so that our team can look into it and see if they can assist you. Thank you. *Marc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC