It was a good flight on the dreamliner, food was ok and to a vegan requirement, second snack/meal should of been more substantial, It was comfortable and the staff were friendly

Best business class flight I’ve taken in a long time. The care taken by the cabin was first class. Servuce was quick and polite. It was business class but quality was great and the seats spacious and comfortable. Never found it easy to sleep on planes but got a solid 4/5 hours. Will definitely be near the top of my list for airlines

The flight was very comfortable,we were eating the whole flight
You have also gifts for the kids
Good movies
Nice hostesses
The food quality and variety is good
Boarding also was quick no hassle
First class is very expensive,not worth it .

The customer service was excellent. The airline staff all had smiles on their faces and were very pleasant to deal with. The airplane itself was grand but is well over due refurbishment. The seat colours were brown and old. I went with my family and both flights at least one of our tv screens were faulty and could not be used. This is a long flight and honestly that isn't really good enough. My screen worked but the technology was outdated,slow and difficult to use. The food options were awful. I understand not having much option with your on flight meal but feel they could have expanded the options on the snack menu to accommodate for this as this is such a long journey to go hungry. Thankfully the friendly staff and punctual flight made the overall journey bearable.

I booked a flight with checked bags only to get to the airport and be told I had no baggage allowance. Even though all of my confirmation emails said different. They said it's a standard email that's sent out to everyone. I ended up paying both ways for my bags at the ridiculous last minute rate. I got to check with other passengers and our emails all said something different according to what was paid for. So people that hadn't paid for baggage email said they didn't have baggage allowance. The flights were fine, the planes were nice, I'm personally going to try to avoid them in the future.